Victra, the local Verizon Authorized Retailer in Lodi, CA, is dedicated to providing an exceptional customer experience. Their knowledgeable and committed store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have praised the excellent service they receive at Victra. Stacy, a store consultant, was highly knowledgeable and efficient when assisting a customer with a phone trade-in, even going the extra mile to ensure their satisfaction. Another customer was very pleased with the helpful staff, who were able to identify and resolve their phone issues, as well as suggest a cost-effective solution that included a brand-new, advanced model phone. Kolby, a store manager, was commended for his patience and attention to detail when walking customers through their options for phones and services. He identified ways for them to save money while increasing their benefits, and went above and beyond to assist a customer who arrived just after closing. The customer was in a difficult situation, but Kolby's expertise and willingness to help turned their evening around, leading to a great new phone and service plan. Customers consistently praise the knowledge, professionalism, and non-pushy approach of the Victra staff, who ensure that each customer receives the personalized service they deserve.
Stacy from Victra Verizon provided excellent service when I came in to trade in my old Apple Phone. She was knowledgeable and efficient when explaining the promotion that brought me into the store. Stacy was also very patient and didn’t mind missing her lunch break to make sure I was satisfied with my purchase!
June 2024
So very helpful and quickly able to identify phone problems and resolve. Also made suggestions that resulted in a brand new latest most advanced model phone for free with more services for less than my regular monthly payment. Very pleased and a loyal Verizon customer
January 2024
Great customer service knowledgeable and helpful staff