-
March 2024 by Stephanie Jones
I use to like doing my taxes at HR block. However, my experience at this location was totally unprofessional!!A lady did my taxes for 2022. Paid my fee.Nothing happened. Irs did not receive it. Turns out the lady quit that's why she didn't receive my many voicemails.Got the run around from many employees and finally weeks turned into months. Then I got to speak with the manger. Told me to stop by for my refund which I did. I was seen by another employee (which I think Diane is great) paid my 195.00 only receiving 75.00 off for their mistake. Then I was told by management I would receive my original refund of 270.00 on what ever method I choose. The poor guy at the front spoke to the manager and was the middle man for what should have been directly from management to their client! So the middle man said that management said the refund would be coming through to my email. Which was NEVER spoken of while on the phone talking to her.Very upset ex customer!!! This email better be sent for my refund!Learning to do my own taxes.
-
August 2023 by Javier Macias
Fast, informative experience, super transparent, courteous, friendly.Going back is the only option.
-
April 2023 by Robert P
Quick and friendly usually, this year we had software hang ups for about three weeks then once resolved another week goes by and my California taxes still weren't sent through instead new clients were being helped and its now March 2nd I filled on Feb 1st
-
March 2023 by Robert Pizzuto
Quick and friendly usually, this year we had software hang ups for about three weeks then once resolved another week goes by and my California taxes still weren't sent through instead new clients were being helped and its now March 2nd I filled on Feb 1st
-
February 2023 by Koda
I simply wanted an appointment to explain the file that a "tax pro" they have did for me and the first appointment time changed automatically without my discretion. The next time I called and the tax pro didn't even show up to the video call appointment. The third time I called the tax pro said he wasn't prepared and said he would call me back when he got all my documentation and figured everything out, which is fine I guess, the thing is he never called me back. I then called, again, to let them know I haven't received a call back and a lady told me she would let him know to give me and call and still nothing, not even a courtesy call explaining that he is still working on it or letting me know a estimated time he would call me but no, nothing. Don't file with them.
-
February 2023 by R Rosebudd
If I could zero I would. Last year the girl didn't know what she was doing. Today I went on jan 31 2023. My appointment was at 6pm. She was no help at all and because i started my taxes i didn't know you had to call a number to reset the online service. I asked if I can do it real quick and if she had any time or appointments she said she had appointments but after i was leaving another worker asked if she had a 630 appointment she said no she was free. She was a older lady with short curly hair. i ended up Doing my taxes myself. Do not recommend going to this office. Go somewhere else.
-
April 2022 by Devrin Hoefer
So I have been using H&R Block for years and this will definitely be the last time I ever use them. I sold my duplex last year and made a gain of $96k before accounting for expenses (commission, taxes, title transfer etc) after all that I had $66k in my pocket. I go to H&R Block and one of their senior analyst tells me I have a capital gains tax of $246k!!! Quarter of a million dollar profit and I owe $62k! Now keep in mind I gave her the form that shows the mortgage which was $327k remaining that was paid off from the sale of the house.I asked her multiple times if this was correct and she insisted. I asked to look at her documents and she only has half of the value I bought the duplex for so MASSIVE ERROR. She should have saw that the mortgage amount was way higher than what she had listed as the price I paid. She had $197k listed when I paid $339k for the house. I went to a real tax professional and only owe $14k off the sale of the house! So she was off by $48k! I had to tell her multiple times what I paid before she caught the error.Gross incompetence at its finest. My wife and I were extremely stressed about owing $62k but then I had to dig into her work to find she put the wrong amount after asking multiple times if it were correct. Don’t go to H&R Block find a EA or CPA. These guys don’t care if they make a life changing error.
-
April 2022 by Andrea Martinez
Had an appointment with Lillian Barrera in the Lompoc location, seemed like a nice lady but turned out to be very rude and not helpful. Worst service and attitude. Won’t ever go back. Please hire people who are wanting to work with a good attitude and who are actually trying to help understand.
-
April 2022 by kazandeffect
The main reason I gave this score was because of the amazing professionalism and work that Diane Kim gave me during my visit at the Lompoc, CA H&R block section. She was kind, courtesy and broke everything down to me in a simple yet constructive way.
-
April 2022 by Steve Osborn
Terry is the main reason. She is an awesome person and has great customer service!
-
April 2022 by Joyce Brookshier
Karina made the whole experience painless . . . and thats saying something for a tax person
-
April 2022 by Bert Barcelona
The H&R Block tax person was so helpful and friendly.
-
February 2022 by Robin A Valdez
William Roa is so cool, out going and to the point. Gives you advise on important issues especially if it is regarding legal matters.
-
February 2022 by Senta Rojas
I make my appointments the year before and my taxes are always done efficiently and I don't have to worry about mistakes!! :)
-
September 2021 by mark geier
I usually do my own returns
