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March 2023 by Daryl Whitt
I believe that Service Employees should explain, in detail, what is happening versus just typing up an invoice. Poor Customer Service is a stretch. After this service I will happily return to Fletcher Jones in Irvine regardless of the drive
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March 2023 by Ali Abdallah
Ordered a headlight for my 2018 Audi A4 for for the headlight to come back cracked. Tried communicating back via email to return the product but doesn’t send back a shipping label in order to return the product.
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March 2023 by Google user
I believe that Service Employees should explain, in detail, what is happening versus just typing up an invoice. Poor Customer Service is a stretch. After this service I will happily return to Fletcher Jones in Irvine regardless of the drive
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February 2023 by Samara Gray
Above and beyond great service this last time around. There GM Manager and for service go see Jorge! Top notch
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September 2022 by Deborah S.
I have been a customer of Circle Audi for almost 7 years. One very important thing is customer service. It is very revealing when great customer service remains consistent over time. I have the utmost appreciation for Lalo, Charles, Gaby, and the new faces that have joined the team. Integrity, honesty, and great service. I love Audis. I trust Circle Audi. Audi is my car for life and Circle Audi is where I will be.
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August 2022 by Ed H.
Took my car in for its 10,000 mile inspection and was greeted promptly. The service included a software update that took longer than expected, so I had to pick up the car after hours. The sales manager was able to accommodate me and stayed until 8:10 so that I could get my car back. I got the car back clean with everything done as promised.All around good communication from the service writer, Jorge and a follow up call from the service manager, Lalo, the next day to make sure that everything was "five star."I hope I don't need service for my car, but when I do I plan to make the drive from Torrance to where I purchased my vehicle to get service at Circle Audi.
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July 2022 by Bernaddette G.
I took my Audi Q5 and my daughter took her Audi Q7 we were both so happy with amazing service excellent work and wonderful friendly people that work over there so extremely well trained and Customer Service is highly impressive we love being there we love their service and we highly recommend them to anyone in the area they're amazing group of people my sales person was Charles and his boss was Lalo. Highly recommended from anyone around here they're the best.
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July 2022 by Chris R.
I love Circle Audi because of their service department. Lalo and Charles go the extra mile to back up up all warranty issues, and personally make sure that you are a happy and satisfied customer. I feel like I am in good hands, and truly trust them with my vehicle and that they Care! Audi cus for life here.
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June 2022 by Brooke H.
I'm from San Diego and this is my second Audi I have purchased through Circle Audi since I got a great deal the first time. I decided it was time to trade in my A4 for something bigger. I called and first spoke to Ken and inquired about a 2022 Q5 sportback and he got back to me right away. I was then assisted by Christian and I let him know if we could come to an agreement I would drive up the same day. He did a great job and got me the price I was comfortable with. I've always had a great experience with this dealership and I will definitely be back when I need another Audi!
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June 2022 by Jennifer R.
Love, love , love this dealership!!!Excellent customer service . Had an a amazing experience with the service department. CHARLES is simply amazing , super attentive and truly knows how interact with customers. Will be getting my vehicle serviced here from now on . Thank you Charles !
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May 2022 by M L.
Brought in my A4 due to a recall and my car was taken care of extremely well and faster than expected, they even washed my car! Thank you Carlos!
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May 2022 by Britt W.
DONT BUY HERE! I recommend ppl not to buy a car here and go to another Audi. Or do your due diligence because a place of "prestige" like Circle Audi sell lemon cars and charge you way more for it. Bought one and lost my deposit and car because of their incompetence but thankful I'm completely done after I file my civil suit.
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April 2022 by Angelina O.
Lalo and Charles provided excellent customer service! They each listened to my concerns about my vehicle, and proposed options (what I could fix now and what could wait). They ensured that I was completely satisfied with the repairs. They both provided a pleasant experience for me and I truly appreciate it which is why this is my new Audi dealership ;-) Gracias Lalo and Charles!! Hope Circle Audi appreciates you too!!
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March 2022 by Deannicka L.
Down to the quality of service to the professionalism and prompt responses, this place is hands down the best service. Grateful for the people who work here. Highly recommend!
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February 2022 by Eduardo G.
We purchased a 2022 Audi Q5 from Circle Audi in Long Beach and the sales rep was beyond superb!!! She went out of her way to make sure I had a fast and painless experience. Zoe is by far the best person I've dealt with when buying a car. She made sure we got all the bells and whistles at a reasonable price. Circle Audi is lucky to have Zoe and John on their team. This combo will definitely get all my Is referrals from now on.
