-
February 2024 by Khmer K.
It's convenient and close to a lot of businesses but parking is very bad. I waited 2 minutes or more at the stop sign just to find parking. Lady behind me got impatient and decided to go around which causes more congestion in the drive way because of the opposing traffic. What a mess!!! Must be my bad luck day. But I'm grateful to say, I was in and out at no time soon as I found parking. Happy banking!!
-
January 2024 by Diane J.
This review is to acknowledge Grace At this los Altos bank. She always delivers, with kindness and and amazing skills to read and care for the customers that frequent LBS at los Altos. She has this ability to understand the needs of others the professional advice, suggestions and comcern she has is very beneficial I stay because of Grace!
-
January 2024 by Michelle R.
I have been a member since (I think) 1996. Recently I inquired about a home mortgage and had the best experience with the whole team there! It took about 8 months to find a home because the market is so crazy. However, each time I reached out, Josie Truong was always encouraging and so great answering all of my questions. She quickly set up the login for me to upload all the necessary documents and put together my pre approval letter so I had everything ready to go. Once my offer was approved, Josie then enrolled Angela Favela and her team to complete the loan funding process. Everything was easy and I felt completely taken care of! I even secured a great rate for a 15 year mortgage! Thanks again everyone!
-
December 2023 by Kristin L
I always enjoy coming in here. All of the tellers are friendly and go above and beyond. I always appreciate Andrew's professionalism and how he's helped me in the past, the personal bankers and management are always helpful. Darnell the security guard greets you with a smile and my consistent experience keeps me coming back. Thank you guys!
-
November 2023 by Evan Weathersby
I went in to inquire about an auto loan since I've never gone through a credit union. Don the loan officer was the most informative and helpful guy even though I did come in 30 minutes prior to closing. He provided the best service and so much information on many options I can do in my situation. I am thankful for his knowledge and great customer service skills. I will definitely do more loans and business with LBS Financial Los Alto branch. THANK YOU Don!
-
October 2023 by Cody Stores
People are great inside the bank. But the atm outside is unsafe and the people who use the atm get really close to you while you use the atm. That is unsafe. ATM USERS BEWARE.
-
October 2023 by Jonathan E.
Fast and friendly service, parking is easy, has ATM as well. Knowledgeable staff and go the extra mile.
-
August 2023 by Rose H.
Andrew C. was so amazing and patient with me! He was kind and provided the best genuine service! He was so so helpful!
-
March 2023 by Henry Fung
The service is great and fast.
-
December 2022 by Nellie Scoggins
Very knowledgeable and friendly staff. I never have to wait for services. I love my Credit Union.
-
November 2022 by Max P.
Just got my auto loan here today with Grace. Wow! What an amazing experience. You can tell people here really love what they do, and enjoy their work. At the end of the application process, I felt like I've already known Grace for a long time.The rate I got here was also much better compared to the other places.Also big thanks to Koumis for going out of his way to help with my application process.Overall, my experience here today was great and Grace & Koumis made me feel special.
-
November 2022 by Kim R.
This branch is always great! No long waits, friendly people. They go above and beyond! I went in to cash a check and it was about a week before my birthday. The teller acknowledged that and I joked that I was 29 but with 20 years experience being 29. About a week later, I got a birthday card that said "happy "29" birthday" from the teller! Very sweet and great customer service.
-
October 2022 by Albert A.
Yesterday at approximately 4:30p I came in and had some money my son had to deposit.I ended up depositing about $800 in 1,5,10,20's .Well let me tell you guys my clerk was "Jasmine "She was super friendly and not once got frustratedOn the line build up or her having to count and ensure the snout was correct she was counting .Very professional and patient love the focus on her member service . I can't image having that pressure of counting money , line building up but also interacting with the member while they watch you count there deposit oh and doing it all with a smile . Love this Bank for that reason too notch service & are always accommodating on any request.Please LBS Management see she gets the recognition she highly deserves. I will be calling the office to ensure that happens!!!#LBSROCK #LBSJASMINE-1
-
July 2022 by Monica L.
I've been banking with LBS since they were Long Beach Schools, back when I was in high school. Through the decades of banking here, they have seen me through my first student credit card, writing my first checks, through college financing, and even got my first mortgage pre-approval. Never a long wait here and tellers have been very courteous and pleasant.
-
July 2022 by Stephen Johnson
I appreciate the service they provide. They have been very helpful over the years, and have treated me as a good neighbor.
