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December 2023 by Patty T.
My husband and I popped in today for new shoes. The store was empty when we arrived. The three female employees stood behind the counter talking to each other. Upon making a selection I had to ask for help with a size. My husband experienced the same. Soon the store was pretty busy, but zero sense of urgency, zero follow up. We both found shoes we wanted but unfortunately we couldn't get anybody's attention. We left, logged in to the Nike app and bought on-line. These three employees had no interest in helping customers, very disappointing.
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December 2023 by Christina M.
Great deals on amazing LeBrons for my child. Feeling fortunate. Thank you, Nike. Would definitely return.
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October 2023 by Tracey H.
I went in to find some slides and running shorts. I was unable to find some shorts in my size and was approached a Nike team member to see if I was having trouble finding anything. I told him I couldn't find the size I was looking for in the shorts I wanted to purchase. Deon offered to check their inventory to see if the size I wanted was in stock. He told me they didn't have any in my size but let me know that they had 10 in inventory in a nearby store. He also offered to call the store and have them place the item on hold for me. I really appreciated his effort as most of the time they don't want to go out of there way to help you find items. Deon also helped my wife find a pair of running shorts that he had been looking for. He was extremely patient, professional, and helpful. I will definitely stop by this location more often when I'm in Long Beach if this is how they train their employees.
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September 2023 by Evelyn
This location is amazing! I’ve called twice now to check for shoes in stock and they’re sooo nice about setting them aside for me to pick up. Stephen was amazing and took care of faulty laces and even gave us water. Tremendous customer service! Thank you
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September 2023 by Arambul E.
This location is amazing! I've called twice now to check for shoes in stock and they're sooo nice about setting them aside for me to pick up. Stephen was amazing and took care of faulty laces and even gave us water. He also guided me through getting the app to get a discount. Tremendous customer service! Thank you!
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September 2023 by Dave Mack M.
I went in the other day to ask about an exchange, since they didn't have the new shoe I wanted, I didn't make the exchange. The interaction I had with Enok ( hope I'm spelling that correctly) was terrific. He was very informative, and just had a great personality. Very refreshing in todays world where younger people don't want to be bothered, and show no respect. Kudos to this young man. Always stay the same and you will go very far in your future. This Nike store is clean, pleasant, and nice to visit. Will be back.
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July 2023 by Taylor LeBlanc
Quinn was attentive and helpful! Thanks again Quinn!
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July 2023 by Mac M.
came in to pick up a gift of 2 Nike pair of shoes received no help. Didnt even give the shoes to me my shoes after showing order confirmation.
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July 2023 by Abigail D.
I typically review restaurants & other food spots but I had to make a quick review for this location. The customer service was excellent! I ordered shoes online but needed to exchange them for a different size. When I came I was immediately helped out. The process was quick and staff were friendly. I'm looking forward to wearing my new shoes!
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June 2023 by Dustin R.
The people here are super helpful. I come here pretty often and the employees always treat me well. They're always helpful with questions, suggestions, and returns. The store remodel is much more open and bright, too. I'm yet to have a bad experience here, so I'm not sure what some of these negative comments are on about.
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June 2023 by Van Bradley, Sr
Very small Nike store. It's one of the smallest I've ever been to. Seems like they carry mostly women's Nike items. But very nice, nice staff, and they seem to have mostly the latest stuff. It's not like an outlet store. The mall that it's located in is VERY nice, nice crowd, and best of all ... Pet Friendly. Seems pretty safe, too.
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June 2023 by Stephanie C
Customer service at this location is awful and so unwelcoming every time. This is the second time the staff has made me extremely uncomfortable when trying to to do a simple exchange for the exact same item in a different size. The staff just huddled around the register glaring at me rolling their eyes as if I had done something wrong. Just go to a different Nike store if you need any help.
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April 2023 by Maggie Carothers
Fancy location. Clean store. Attentive staff. Not too many larger sizes in clothing available to pick up right away.
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February 2023 by Charta'e Brown
Great place. Love ❤️ what they have in they store...
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January 2023 by Shante King
Great customer service, all employees were very attentive and helped my 13 yr old find his Nike Air force 1's. He left making his first big purchase and feeling great about it! Thank you to the employees on shift yesterday morning.
