Propel Electric Bikes is an e-bike retailer dedicated to transforming transportation. They have stores in Brooklyn and Long Beach, serving customers locally, across the US, and internationally. They are known for their quick, friendly, honest, and easy customer service, making transactions easy and stress-free. The store offers a range of quality bikes and accessories, guiding consumers to their perfect e-bike match. Their expert bike tech support and high-quality service receive consistent praise. The knowledgeable staff provides great conversations and clear information, making the ordering process simple with smooth communication throughout. They offer thorough updates as bikes are received, built, tested, and delivered, including opportunities for in-person test rides. Their after-care service is awesome and accommodating. Expert mechanics demonstrate significant skill, using the right equipment and tools to diagnose and fix vexing problems, returning bikes to like-new, serviceable condition. Work is completed promptly, often the same day, and is always on budget and perfect. They provide helpful explanations of any issues and work performed. This reliable service extends to warranty repairs, with technicians being very accommodating with scheduling and prompt. Customers report being thrilled and absolutely cannot recommend them highly enough. Many plan to continue servicing their bikes with Propel and will return for all future e-bike purchases, stating you cannot go wrong and will not be disappointed. This good service really stands out, making Propel a highly recommended choice for buying a quality e-bike.
My Bulls ebike was well setup. When it arrived, it was easy to finish assembly and begin riding. There was an issue with the Kiox but that was resolved by Kyle. Thanks for a positive experience and outcome.
May 2023
I can't say enough about this store. They have made my transaction with them so easy and stress free. The customer service is beyond quick, friendly, honest, and so easy to work with. Nora M. is absolutely the best ever! You can't go wrong with getting a quality bike and accessories from Propel EBikes!!!!
November 2022
Adrian was great on the scheduled visit and test ride, he was knowledgeable on all questions regarding the bicycles they carry.
