U.S. Bank Branch in Long Beach offers a welcoming and friendly banking environment with dedicated staff committed to helping customers achieve their financial goals. Customers consistently praise the exceptional customer service received, noting that the staff is friendly, knowledgeable, and makes an effort to know clients by name, creating a family-like atmosphere. The branch is praised for its professionalism, cleanliness, and convenient downtown location, making it a popular choice for both personal and business banking. The team, including staff members like Roxy and Nadia, is recognized for being helpful, professional, and quick to respond to questions. Customers appreciate the variety of products and services available, such as credit cards, savings and checking accounts, business banking, retirement planning, refinancing, and personal lines of credit. The branch also handles specific issues efficiently, with staff members like Olivia providing swift assistance with account concerns, including unauthorized charges and account investigations. However, some customers warn about ATM issues at this location, noting that the ATM machine has taken money without credit on multiple occasions, and resolving these issues can be time-consuming. Despite these occasional problems, the overall experience at the branch is positive, and many customers express high satisfaction with the helpful staff and quality service. U.S. Bank in Long Beach remains a trusted and reliable banking option for many.
