-
June 2025 by Ryan Young
I wouldn’t come back here nor recommend anyone who has Verizon to as well. THIS IS A VICTRA STORE, an authorized retailer of Verizon and Verizon itself.
My experience was full of sketchy business practices (charged me for the set up and go fee even though I didn’t get my watch set up in store), they added the max insurance policy even though I didn’t ask, and when confronted the two younger salesman lied and said the set up and go was a “mandatory fee” but it is indeed optional. I know this is true because after calling actual Verizon, they gave me a full refund of this.
I only gave a 2 because they did mention the iPhone deal to me, but at the end of the day all this headache just wasn’t worth it. Just go to a Verizon store. This is just like a bad car dealership.
-
June 2025 by Kellen Moore
My sales associate was Sean and he was absolutely working magic for me!!! Got me put the dopr with EVERYTHING asked for and needed. PERFECT SCORE
-
June 2025 by Bruce Davis
The employees were very helpful
-
June 2025 by Allison Morimoto
Misha and Carlos were amazing—super helpful, patient, and clearly knew their stuff. They took the time to understand our needs and helped us build the perfect cell plan with our phone upgrade. The whole team at this location was friendly, professional, and knowledgeable. Highly recommend stopping by if you want great service without the pressure.
-
June 2025 by Jennifer Wilson
Great customer service
-
June 2025 by Abigail Wilson
My mom and I had the best experience. Sean and Carlos were so incredibly helpful and patient with us and went above and beyond to make sure for our new phones set up even after they had closed. Thank you Sean and Carlos!!!
-
June 2025 by elaina poole
So easy, so helpful and overall and amazing quick experience! Would recommend and go back!
-
July 2024 by karim mojtahedi
I switched to version but I am sorry I did. I wish I could give zero star. This is the worst decision I have made. Customer service is horrible, they don’t care about you after you buy. I will switch back to T-Mobile after my contract.
-
May 2024 by Penny Brush
Mariel worked very well with us. We will continue to seek her assistance as we learn our new devices
-
May 2024 by Michelle Lim
Kris is awesome! He's very knowledgeable and helpful. Made getting a new phone a breeze. I appreciate his stellar customer service!
-
April 2024 by Bryce Gutierrez
This store is great for providing basic account services for existing Verizon customers. Apart from that I have no good things to say about this store.
Do not trust the cost they tell you. Make sure to get everything in writing. Do not trust anything the salesmen say about phone accessories. The salesman sold me a product to protect the back of my phone and told me that it came with a $200 warranty. What he didn’t mention is that the company does not respect this warranty for the back of phones.
When I confronted the manager regarding this matter, he told me I should have read the box closer…
Referring to the box that I didn’t ever see until the salesman handed me my bag after checkout?
Ok. Got it.
My takeaway. Don’t believe store employees. Do all the research myself. Never buy anything here ever again.
-
April 2024 by Cheryl Hickman
Extremely rude young lady would not help me with my phone, she’s under the corporate Verizon greed umbrella. With no Customer Care experience or education.
-
April 2024 by Rosana Glassford
Wonderful customer service.thank you kris
-
April 2024 by Kathy Marvin
Sean made the visit SO enjoyable and positive. I went in to get details about upgrading my iPhone and left with a beautiful new iPhone 15 Pro Max! Sean’s patience and deep knowledge of everything Verizon offers ended up saving me money on my monthly bill. Plus, we’re traveling to the UK tomorrow and he set me up with the perfect international plan including a discount! Thank you Sean and Verizon. I’m a happy customer.
-
April 2024 by Thomas Langenderfer
Excellant service
