Victra is a Verizon Authorized Retailer in Long Beach, CA that strives to create the best possible experience. The store offers a full range of wireless devices, accessories, and device protection. Reviews highlight knowledgeable and dedicated consultants who provide great speed of service. Staff members are consistently described as kind, friendly, patient, professional, and eager to find solutions. They listen carefully to customer needs, offer great suggestions, and break down options clearly. Several reviews note that employees go above and beyond, remaining helpful and smiling even through extreme or time-consuming issues, sometimes working for many hours or beyond closing time to resolve problems. Consultants help with fixing phones, transferring data, installing screen protectors, upgrading service, and finding cheaper payment plans, often saving customers money. The overall experience makes daunting tasks feel easy, leading customers to highly recommend this location.
All four workers greeted me on the way in. AJ was great. He helped me fix an issue with my phone and installed a glass protector on it. He was kind and friendly and offered a cheaper payment plan. Great speed of service too. He made what felt like a huge hassle feel easy. Would highly recommend this location.
April 2025
This is the second time I've shopped at this store. Matt was great. He was very patient and had some great suggestions.
March 2025
Kenny was very helpful and patient with me and explained everything!
