Zipcar is a car-sharing service generally described as affordable, convenient, and awesome by its users. Many customers report using the service multiple times with little to no issue, finding the cars to be in good condition, clean, and nice. A significant benefit highlighted is that the gas is covered. The prices are considered good, especially for short 1-2 hour trips. However, experiences can vary. Some users report issues with car availability in certain areas, requiring additional travel to reach a vehicle. Occasionally, cars are found with problems such as dents, a smell like smoke or marijuana, or non-functional AC. Customer service interactions are a mixed bag; while some representatives are extremely nice and promptly resolve issues like refunds or waiving late fees, other experiences are frustrating. Instances are reported where late fees are charged incorrectly or not waived initially, requiring further escalation. In one case, a supervisor later corrected all issues, removed a fee, and provided a credit, which was seen as good service. Overall, while the service is convenient and the cars are usually good, success sometimes depends on effective communication with customer service to resolve specific problems like fuel issues, late fees, or vehicle condition complaints.
limited car selection and only 2 4 cars total available on campus
June 2022
(Translated by Google) The food is good but if it lacks more flavor(Original)Esta buena la comida pero si le falta mas savor
January 2022
I have booked a lot of cars using zipcar and have not encountered any big problem. I had a fuel issue but customer service was nice and took care of it and refunded me the amount. Also the cars are in good condition and good price for 1-2 hours
