Zipcar is a car-sharing service generally described as affordable, convenient, and awesome by its users. Many customers report using the service multiple times with little to no issue, finding the cars to be in good condition, clean, and nice. A significant benefit highlighted is that the gas is covered. The prices are considered good, especially for short 1-2 hour trips. However, experiences can vary. Some users report issues with car availability in certain areas, requiring additional travel to reach a vehicle. Occasionally, cars are found with problems such as dents, a smell like smoke or marijuana, or non-functional AC. Customer service interactions are a mixed bag; while some representatives are extremely nice and promptly resolve issues like refunds or waiving late fees, other experiences are frustrating. Instances are reported where late fees are charged incorrectly or not waived initially, requiring further escalation. In one case, a supervisor later corrected all issues, removed a fee, and provided a credit, which was seen as good service. Overall, while the service is convenient and the cars are usually good, success sometimes depends on effective communication with customer service to resolve specific problems like fuel issues, late fees, or vehicle condition complaints.
limited car selection and only 2 4 cars total available on campus
June 2022
(Translated by Google) The food is good but if it lacks more flavor(Original)Esta buena la comida pero si le falta mas savor
May 2022
I booked a car on the app but there was no car on arrival. I called and they gave me a refund. They give you a window to get the car but if the other person doesn't bring it back, the car is canceled and you have to look for another car that is not available. Maybe this app works I would try it again but it seems like a... read full comment
