Away is a business known for its sleek, lightweight, and durable luggage made from materials like polycarbonate, aluminum, and water-resistant nylon. Their products focus on functional and intentional details to make travel seamless, from packing to unpacking and storing. Customers appreciate the high quality and thoughtful design of the suitcases, which are built to withstand various travel needs. The company’s physical store, especially the Melrose location, receives positive reviews for excellent customer service. Staff members are described as helpful, knowledgeable, and friendly, often going out of their way to assist with product selection and answering questions. Customers have been assisted in finding the perfect carry-on for international trips, with some mentioning that the staff accommodated their needs within their budgets and explained warranty details. Parking at the store is generally easy, especially during weekday afternoons. Overall, Away’s combination of well-designed, high-performing luggage and attentive customer service creates a positive shopping experience, making travelers confident in their purchases and excited for their trips.
To the manager at the Away store location on Melrose. The staff that was working on Sunday, they were amazing! So friendly and and helpful. Shout out to Donnie specially. You have a great staff!!
September 2025
The group of guys that helped me today seamlessly replaced my broken luggage and made the whole experience of purchasing an away luggage well worth it! Thanks guys! much appreciate, saved my next trip 🙌🏼
June 2025
Last minute, before an international trip, we were looking for a larger suitcase. I had quite the checklist. Sean helped me test out the various suitcases and run through different scenarios. He and his colleagues even knew airlines stipulations. It was a great experience.
