Away is a business known for its sleek, lightweight, and durable luggage made from materials like polycarbonate, aluminum, and water-resistant nylon. Their products focus on functional and intentional details to make travel seamless, from packing to unpacking and storing. Customers appreciate the high quality and thoughtful design of the suitcases, which are built to withstand various travel needs. The company’s physical store, especially the Melrose location, receives positive reviews for excellent customer service. Staff members are described as helpful, knowledgeable, and friendly, often going out of their way to assist with product selection and answering questions. Customers have been assisted in finding the perfect carry-on for international trips, with some mentioning that the staff accommodated their needs within their budgets and explained warranty details. Parking at the store is generally easy, especially during weekday afternoons. Overall, Away’s combination of well-designed, high-performing luggage and attentive customer service creates a positive shopping experience, making travelers confident in their purchases and excited for their trips.
Justin’s customer service is unmatched!!!! I had a minor issue with my suitcase I thought the lock was broken but it was on the wrong combo and he helped me get ready for my travels. He is sooo nice and made my process so easy
June 2026
Great friendly service from right when we walked in had a massive selection of color and sizes
April 2026
I visited this store on Friday afternoon and had an amazing experience! Sean was a great sales person and helped me decide which sizes would fit my needs and answered all my questions. Sean was a super star! The rest of the staff were also very kind and helpful.
