-
October 2023 by Sherie Michele
Hidden little gem for rental cars. I was super impressed with the top standing service I received from Kathy and Ana. I cannot wait to rent a car from Budget again simply because of these ladies. Kathy provided excellent the absolute highest quality of service I have ever had with a rental car agency. She is a true asset to the Budget Company as she provided the best quality care. The place is a little hidden but it's very worth finding it. They are quick and Ana is also so knowledgeable about the rental car process and helped me over the phone prior to my rental. Kudos to management for hiring such an outstanding staff. I wish every establishment could maintain this great level of customer service.
-
August 2023 by David L.
By far the worst customer service experience I've had. I called because there was a charge for an additional week on my rental, i returned the car a day prior to the due date. I spoke to the rep and advised them of the situation they sarcastically said that they "doubt that." The representative continued to be rude and disrespectful throughout the whole conversation. They told me to call back in 15 min because they were "busy" and so i did. Once i called back the rep raised their voice and said " we're extremely busy and we dont have time for this right now." I hanged up and called my bank to cancel the charges and my bank made a thorough investigation and i got my money back. I dont recommend this place, please find an alternative rental place. Unless you want to deal with these unprofessional miscreants.
-
August 2023 by Esmeralda Arreola
If I could give this place and the company minus stars I sure would. Cathy you and Budget are useless. Thank you for stressing me out and not being helpful. Save your money, energy and stress don’t book here.
-
August 2023 by Leonard M
Zero stars!! They cancelled my reservation at the last minute. Customer service is useless. Never using Budget/Avis ever again. They refunded the prepaid amount in full though.
-
August 2023 by Nadia H.
I reserved a compact car for a trip to Vegas from LA a week in advanced. Budget called me the day before reservation and said they didn't have any compact cars, if I would take a pickup truck instead. I declined, because I'm not trying to take a gas guzzler all the way to Vegas. I asked if there were any other Budget locations where they had more economic cars and the girl on the phone didn't help me at all, no recommendations, phone numbers, or other alternate options. She was not not helpful and was very patronizing to me. Never going back to this place again. They don't honor reservations and customer service is terrible.
-
May 2023 by Adrian L.
Like most people on here if we could give 0 stars we would. If you can avoid this place please do so. The Agency Operator clearly told us we would get a reimbursement for them not having a replacement truck after our rental truck was stolen and was not drivable, they expected us to wait until the next day to see if they had any replacements. Wouldn't you think they have some trucks reserved for emergency cases but guess what they are such a shitty company that they don't and expect you to go get a hotel while you wait like in our case but never explained to us that they would reimburse us for that as well but i honestly doubt it. So just know this place is full of shiiit and a..holes like Brian and their PTM team. If you were to get stuck in the middle of nowhere imagine if they had no replacement truck until days after? So we got no refund, no replacement truck, seems like an inside job now if you ask me. Scamming customers. Bbb will be getting notified about this situation.
-
April 2023 by Frances J.
I have rented many times from Avis, but previous rentals were gas powered cars. In April, 2023, I rented a Tesla. To my surprise after returning the car, I have been billed $142.50, $246.50, $28.50, $233.69, $98.96, $63.00, $100.40 and their explanation is charges for supercharging the Tesla and idle fees. There is no human explanation nor website for these charges. Please do not rent an EVcar from Avis/Budget unless theyexplain the charging fees and e-tollFees upfront.Otherwise, you will be surprised and upset because they don't credit the charges, only try to justify them. Not fair to the customer.This review is about the Avis/Budget office located at 9217 Airport Blvd., Los Angeles, CAI've never rented from 647 Mateo St.
-
January 2023 by JP and Mattie
The 2 agents that were there abused the power they were given and have a poor understanding of the service industry. I understand when someone makes an error, but there is no need to hide it and it is certainly unnecessary to have an "I'll have the last word" attitude.There is also no need to discriminate customers with xenophobic remarks.I would not recommend this location.
-
August 2022 by Tyrelle N.
Rented a car through the Uber program. Car starter went out in the middle of my shift. Waited 5 or 6 hours before I got the car towed. Got charged for the gas not in the vehicle but when I received the vehicle with less gas than I had before it broke down. Stated verbally they'll collect weekly dues on Wednesdays every week. They extracted money any day of the week which is an inconvenience because I had other bills due. Charged me for the stains that were in the car before I even got the keys which was 120$. Every time I changed methods of payment they charged two different cards in a week which was another inconvenience cause they overdrafted plenty accounts numerous. Tried to charge me weekly dues three times in one week because they said I was over due from the last week. Overall they're not worth the cheap price cause you'll end up paying more. Got put in a financial conniption because of bad business practices and contract breaches. Don't rent from them. Or you'll be 3.5K in the hole.
-
July 2022 by Helena C
Cathy needs a raise. Thanks for making our stressful experience much better and easier when we were in this morning! It's not easy getting or handling a rental truck but her customer service was top notch. Appreciate her!
-
July 2022 by Philip N.
I arrived at this rental place after searching the internet for an available car rental. I had to Uber here and spend money upon receiving a confirmation that a car was available. When I got here I was told that they didn't have any rentals available for three days despite their advertising and had an employee busy canceling rentals and refunding payments. I was also told non-chalauntly that I should try the airport like they assumed that I had a way to get there! I would not recommend that anyone rent from this place because they don't care to advertise the truth in their practices. Phil.
-
June 2022 by Cory Scott
Super convenient location, friendly associates, very accommodating. Thanks Budget!
-
March 2022 by arman ghafouri
They have cancelled my reservation a few hours before picking up a car two days in a row... I mean, isn't that just amazing?
-
January 2022 by marlon torres
It's a very car rental place. Its staff is very friendly and respectful. Thank you very much Ana for your help ?????
-
January 2022 by Kristen B.
I had such a great experience with the Mateo Street location! I called the number listed and was told they had a car available for me for the time I needed it and I made my reservation. Even though I arrived to learn that there were no vehicles available and I had spoken to someone at a regional customer service, Brian, the manager, came out and spoke to me, made some changes on his end and had me in a rental car within about 20 minute and on my way. And when my trip got extended, he was very flexible with making that work for me also!! I would use them over and over! So accommodating and helpful!! Can't thank Brian enough! He was so helpful and beyond accommodating! Much better than the other places I called and gave me a bunch of outrageous prices!! Thank you Brian for saving our trip!
