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January 2023 by Mark 2023
I'm being nice here by even giving CalBear a two-star rating. As a long-time-member, I've been consistently disappointed and more recently appalled at the experience I've had on their phone customer service line. There is a guy who is so rude and cold that one would think they're dealing with the worst person in Collections or your local bail bonds. I'm not at all surprised by CalBear's overall paltry rating, as my experience along with countless other "members" prove firsthand. Sad.
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December 2022 by Mark 2022
I'm being nice here by even giving CalBear a two-star rating. As a long-time-member, I've been consistently disappointed and more recently appalled at the experience I've had on their phone customer service line. There is a guy who is so rude and cold that one would think they're dealing with the worst person in Collections or your local bail bonds. I'm not at all surprised by CalBear's overall paltry rating, as my experience along with countless other "members" prove firsthand. Sad.
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September 2022 by Daysi Alcantar
I've been with Cal Bear Credit Union for a few years now, and I cannot say enough about the professional experience I have received.Member Service Officer Daniel Rincon raised the bar with his utmost professional expertise and determination in getting a loan approved for my son. Since I'm a member, I referred my military son to Mr. Rincon. His overall professionalism and rates were better than the military credit union offered my son, and he was approved in less than 24 hours.My son was stunned. I wasn't because I had bought a vehicle before with the help of Mr. Rincon, and the rates were unbelievable. My son shared the rates with his Sergeant, and the Sergeant couldn't believe the rates Cal Bear offered.Overall, another excellent and professional experience working with Mr. Rincon at Cal Bear. Mr. Rincon, thank you for your hard work and dedication. My son and I are very grateful, and now you have customers for life because I know this is my son's first purchase of many more. I also need an upgrade, so I'll see you soon.
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September 2022 by Zola Salena-Hawkins (Ubiquitous-2)
My husband and I have applied for loans and received them from various loan companies/banks. However, we are truly impressed with the professional yet friendly way that Mr. Daniel K. Rincon handled our recent loan request. He was precise and clear in his instructions on what he needed from us. He took his time to ask if we had any questions and advised us to call him if we later needed to ask him anything. He called the next day to say our loan was approved; and to assure we understood what needed to be done next. He made sure that we were comfortable going through the final process via the Internet. This is just another example of his strong people skills. In these times when people are rushed through processes; it was a true pleasure working with Mr. Rincon. He certainly is a shinning example of what a good employee should be. Thank you California Bear for hiring great employees. We certainly will continue to recommend California Bear Credit Union to others.
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September 2022 by Zola Salena-Hawkins
My husband and I have applied for loans and received them from various loan companies/banks. However, we are truly impressed with the professional yet friendly way that Mr. Daniel K. Rincon handled our recent loan request. He was precise and clear in his instructions on what he needed from us. He took his time to ask if we had any questions and advised us to call him if we later needed to ask him anything. He called the next day to say our loan was approved; and to assure we understood what needed to be done next. He made sure that we were comfortable going through the final process via the Internet. This is just another example of his strong people skills. In these times when people are rushed through processes; it was a true pleasure working with Mr. Rincon. He certainly is a shinning example of what a good employee should be. Thank you California Bear for hiring great employees. We certainly will continue to recommend California Bear Credit Union to others.
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July 2022 by madica S.
Daniel Rincon was the California Bear Credit Union representative that assisted me with my auto loan process. He made a stressful event, very easy. He is patient, very thorough and was always ready to answer any questions that I had. I would definitely recommend Daniel to anyone who is looking to finance an auto loan or take out a loan. Thank you Daniel, I appreciate you very much.
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July 2022 by a hami
I have been a Cal Bear member at least 10 years. The recent contact I have had with Kyle Hanson was great! He went above and beyond to make sure I had the exact info necessary to open up two Teddy Bear accounts. He has been professional, polite and informative. Great customer service.
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July 2022 by Kevin Jiang
Wonderful experience applying for an auto loan at Cal Bear. I interacted primarily with Daniel Rincon and I have to say Daniel is an all star. He is kind, courteous, responsive, highly efficient, and fun to talk to. He was able to help me apply for my loan and get approved within 24 hours. He made the process so much more pleasant and enjoyable, and was there each step of the way I had question. The bank does have some old school formalities (ACH can't be used for the first payment), but it's understandable. Overall, had a great experience with Daniel and can only imagine he is a reflection of what the rest of the CU is like. Would highly recommend!
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May 2022 by John Garbett
I was a member of California Bear Credit Union for many years. I now live in another state, so had to close my account. I have nothing but the highest regard for California Bear. I would like to mention one employee in particular, Kyle Hansen. I recently had the privilege of working with him as I closed my account, and found him to be very professional, friendly, and knowlegable. Thank you very much. John Garbett
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May 2022 by C Ruano
Can’t say enough about the Bear! Friendly, efficient tellers - always willing to answer questions and make calls to get the answer. They were super helpful when our son’s Eagle Project was underway. When we put together our trust, the staff at the California Bear Credit Union made it very easy to convert our accounts. Loans have been a pretty straightforward event (yay!) and getting fees refunded when I have to use someone else’s ATM is a nice perk. Kudos to Eric and Evelin for always being cheerful and welcoming when I visit. Go with the Bear!!!
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May 2022 by Tracey Pugh
Update: after sending an email to the person that was supposed to return my call. I received a very general apology email response. Not acknowledging that what the teller did was wrong or even ask who it was or anything? I never gave names because I wanted to have a conversation about the person’s behavior. Never apologized for not calling back or addressing the call. This shows their level of UNprofessionalism. The email came from a Manager at that. SMH! I’m taking off a star. How sad is customer service today? Kyle is the person. (The teller) I would NOT open an acct here based upon the treatment I’ve received even addressing this situation.Had a problem with a teller the other day and addressed it. I called to speak with a supervisor to let them know or manager. I was given a name Judy McFadden to speak with. I left a message after a person by the name of Kevin told me that she was not available and to leave a message. I did that. I’ve heard from NO ONE!!!! No one has called back. Thing of it is…. I’ve been coming to Cal Bear for 4 yrs now and never had a problem with the women in there. They were always nice, cordial, professional tellers/bankers. EVERY TIME I’ve come in the recent months this one particular person a guy, I don’t know if he’s new? I’ve never seen him before until now but he has a TERRIBLE attitude! From start to finish. My daughter who was with me has witnessed this from him every time. She was outside of the bank this particular day but when I told her what happened, she immediately said he does that all the time!!! Monday was my last straw. I had to let someone know. If this is how things are handled at this credit union where the tellers talk to the customers how ever they want and make nasty comments, I don’t see how anyone is banking here. 2 stars is a stretch!
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May 2022 by Michelle M. Russell
Lisett Marquez is an exceptional Customer Service Agent. I had a problem with a double charge from a large supply company and the professional and exemplary proficiency with which Ms. Marquez helped me to rectify this situation was well beyond the normal customer service I usually get at other companies. Ms. Marquez could teach lessons on how to give friendly, personal and accurate customer service. There should be more people like her!
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April 2022 by Gabriel Del Castillo
Best Credit Union ever staff is so friendly and professional, very attentive and knowledgeable. Small hometown feel, where everyone knows you name. Can't say enough about Eric, Evelina, and Arlisa...they are great.
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March 2022 by Basia Bowens
I called in recently and was helped by Kevin. He went out of his way to provide me directions on how to get to your branch, even telling me what streets to turn on. This is the best customer service I’ve experienced in some time. So much so, I felt the need to leave a review. Keep up the great service.
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March 2022 by R Good
Evelyn and arlissa made everything super easy and convenient . The process to open an account and to be able to get a loan was super easy and fast.
