Cathay Bank, located in Chinatown, is the first Chinese-owned bank in the area and has been a trusted institution since the early 1960s. Customers appreciate the small, personalized banking experience, with friendly and helpful staff who are dedicated to resolving issues. One reviewer highlighted the support received from a staff member during a crisis involving identity theft, noting that the bank refunded the lost funds. Another customer, who transitioned from HSBC, found the branch charming and enjoyed the unique artwork and atmosphere. While some customers mentioned minor inconveniences with communication, they praised the staff's friendliness and dedication. The bank also offers convenient validated parking and typically has short wait times, making it an attractive choice for those in the area. Overall, Cathay Bank is recognized for its good service and community-oriented approach, making it a great option for banking needs.
Jenny C Tran, an elder lady, helped me cash my settlement check. She did not make the transaction difficult and helped me with parking validation. I hope to do business some time in the future with you guys thank you.
June 2026
The service is not that great the teller is not friendly the sievk their language I felt they were talking about me
April 2023
Superior banking services! Nice staff!! Good banking products! Would totally recommend!
