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“Since becoming an account holder at Wallis Bank in 2019, my experience has been exemplary. The bank exudes professionalism and efficiency, ensuring every visit is pleasant and productive. The tellers are exceptionally accommodating, delivering top-notch service even during busy times. Their dedication to meeting customer needs is remarkable, making banking here hassle-free. A highlight of Wallis Bank is the bank manager, Sun. Her organizational skills and friendliness stand out. She prioritizes clients, showing genuine care and commitment to their satisfaction.Wallis Bank offers a banking experience that is both welcoming and highly efficient. I've never faced any issues, thanks to the attentive and friendly staff. I wholeheartedly recommend Wallis Bank to anyone seeking a reliable and customer-focused banking partner.”
“Over the years I have banked with B of A, Wells Fargo and Chase. None of those banks I mentioned come even close to the high level of service this specific branch has provided over the past few years. I am so impressed with how attentive, knowledgeable and professional the team at the Brentwood location has consistently been over the years. Thank you to the Maria, Chrissy and Antonio for your exceptional service.”
“They are a very different bank. They recognize me when I walk in. They are smiling. And they give me perfect friendly service. This is the only bank I have ever gone where I can say “How fun!!” They give me professional service”
“I am a member of the Cal State Fed Credit Union since 2000 and I always have been treated with respect and generosity.
Yesterday and today I went to do business with Jasmine Padilla and she was very professional, efficient, and kind in her demeanor, solving my requests in a timely manner.
I give 5 starts to her and her work.
Dr. Manuel Aguilar Moreno”
“Outstanding, customer service they went above and beyond to their duties to help my wife and I no bank has ever make us feel so very please with the service. They treat as persons not numbers. Excellent”
“Schools First FCU is great!! Had a tough challenge for them at this branch and with the help of Claudia, the AM, they went above and beyond to help. They were able to help me with great patient service, Thank you. Member since 2004.”
“Ms. Jones assisted me today with a Cashier’s Check and she went above and beyond providing service. I had the address for the check included on the paper with the information that needed to go on the check and she typed out an envelope for me to send it in without being asked. She also provided a copy of the transaction and noted that many customers asked for it when getting a check for a loan payoff which was also a nice extra and going out of her way to look out for the customer. I also needed to complete a form to include and she was able to print it out for me. All the extras and conducted with a super pleasant demeanor- thank you Ms. Jones!”
“When your trusted banking advisor stops by your business to personally ensure everything is handled, you know you've found the right bank. Appreciate you, Jack!”
“The best federal credit union I’ve came across. Thank you Patricia and Cassandra for helping me out as well! Your professionalism and kindness will always be remembered.”
“Luis, the Executive VP (and Loan Officer when needed!!) at Polam Credit Union, was incredible to work with. He was approachable, relatable, and genuinely cared about helping us. When our bank of over 21 years wouldn’t budge, Luis made it possible for us to secure the loan we needed to move forward with our wedding. Great person, great service—highly recommend!”
“Out of frustration over impersonal inadequate service, at this small community bank, I posted a review. Shortly thereafter I was contacted by bank manager Marta with whom I’ve had a long term relationship with prior to pandemic. I believe that’s when the system changed. I shared with her my recent transaction experience. As in the past Marta was always open and available to help. Without hesitation Marta took care of my request and followed up for confirmation. Not having a bank manager like Marta on site was the missing link to my dissatisfaction. Her support and availability was affirming. Overseeing the banks employees response to interact genuinely and positively with customers is valuable to retaining them. Having an exemplary employee like Marta is the main reason I’ll continue to bank with PP.”
“Signed up for a bank account and the folks were unseasonably kind. The banker worked with me to get my account open, explained everything eloquently, and was patient with my questions. Even management was welcoming!
Overall an excellent experience already and I'm so glad to finally leave @NFCU in the dust.”
“Visalakshi Anande, heard me, so carefully, was able to send me the form via email, explained to me step by step, how to fill the form in order to convert my SBI Pension Savings Account in India into an NRO account. That form will act as KYC, then next I can go to India and liquidate my de-mat SBI Securities on to my NRO Savings. In 2022 I went to get my daughter married, spent two weeks in Mumbai, thinking I would get help. I went to SBI HQ where i worked for 21 years. I went to SBI Cap section, no one heard my story, they made me go from Nariman Point to Lower Parel so many times. I went with all original certificates as my husband passed away on February 10, 2019. The rented flat where we lived got sealed by the landlord, so I did not have an address to give them i gave them my sister's address and cell number. But that does not work in KYC. By the time I left India and reached USA. SBI Caps told me via email, nothing was done, because KYC is missing and they mailed all the death certificates to my sister. Now with Ms. Anande's guidance, when I go to India, in January 2026, SBI Sec. will be able to sell the de-mat shares and put in my NRO Savings and I can also put a Nominee for the NRO Savings. I wish more staff become like Ms Anande. She reminded of myself as I worked in SBI, my service was full of mercy and compassion.”
“I worked with Marcelo at the Rancho Branch today and he was so helpful in helping me with my online frustrations and he did it with a great big smile. What a pleasure to work with him”
“I just got help from Felipe Kim today regarding my credit card application, and I have to say he was incredibly professional and kind. I’ve honestly never met someone this helpful before. He truly represents U.S. Bank’s values, and I believe he’s exactly the kind of person every customer needs. I’d love to continue working with him in the future.”
“Best community bank in LA! I’ve been banking with EastWest and Cathay before and none of them have better service than RBB. Big thank you to George who helped me with my debit card issues and get it resolved within an hour. Good to see some Asian centric bank still upholding the values.”
“Kay and Kusum are absolutely lovely! I come into this branch regularly for banking, and what used to feel like such a chore has become a genuinely pleasant experience thanks to them. They’re always so welcoming, kind and helpful, and go above and beyond to make everything as easy and seamless as possible. They truly make banking a breeze! So grateful for them both and the wonderful service they provide!”
“Had a super simple transaction with them, but the staff was super friendly, informative, and helpful. There were some difficulties I encountered thanks to my bank’s poor communication but the staff made the process as easy as possible. They were also efficient and so the lines were very short. Would consider joining!”
“Very thankful to have found Chris and Carolina they are professional, patient and interested in helping you find your home. They help my husband and myself find our dream home and guided us in every step communicated with us the whole time during the process and didn't give up on helping us find a home. They're very passionate and dedicated to there job.100% recommend them to anyone looking to buy a home.”
“This branch have the best team
Always on top of things, they have a lot of knowledge About any question
And they are very friendly And helpful
Thank banc of California For having such a good team”
“I just wanted to share a quick note about the wonderful experience my mom had while opening a new bank account. A lovely lady Chernele assisted her throughout the process, and we couldn’t be more grateful. She was extremely polite, patient, and helpful from start to finish.
My mom was a bit nervous since she’s not very familiar with banking procedures, but this lady made everything simple and stress-free. She explained all the steps clearly, answered every question kindly, and treated my mom with genuine respect and care.
It’s not every day you come across someone so professional and kind. Her excellent service truly made a difference. Thank you Chernele for going above and beyond!”
“Been banking with them 10 yrs,customer service is excellent had minor issues they handled right away, very friendly and helpful in person or own the phone, good services all around.”
“Our HOA has used Ontrack management for some years now. I find the company to be adequate. Arbi, our portfolio manager is always available for help and and emergencies. He is very approachable and personal in his dealings with tenets and with the board. He's very knowledgeable about managing problems and attentive. I'm personally pleased with the skills he has shown to mitigate circumstances.....B. Harper/ Board member”
“Been a member for many years. Low to none minimum requirements, great service & friendly in-person transactions. My only dislike is the $45 fee if you need a replacement card sent overnight rather than wait 7-10 biz days for free.”
“The banker was very cordial, attractive and knowledgeable. I look forward to future transactions with her. Thank you. Respectfully Justilian Nathaniel Marshall AKA-Greek That Runs With Wolves. United States Marine Corp veteran.(Retired)”
“It’s been a few months since I left a negative review — and honestly, my experience back then really was awful. But people and businesses can grow, and everyone deserves a second chance.
I recently went through an auto refinance with this credit union, and I was seriously impressed. The whole process was super smooth, easy to understand, and just stress-free. No long waits, no confusing paperwork, no endless phone calls. It was quick, simple, and handled really professionally.
I’ve dealt with other places before, and this was definitely one of the better experiences I’ve had. I really appreciate how streamlined everything was. Keep doing what you’re doing — you’re on the right track!”
“I've finally found a promising Financial Institution. They're always on point, helpful.
Everyone for sure is on the same page. I don't feel like I'm coaching customer support with what I've learned or concluded about the Banking system.”
“I had the occasion today to visit this branch as I did not care for the lack of courtesy that I got from my normal local Burbank branch. Straight away I was greeted with 23 ounces of respect and courtesy via a sincere how may I help you today? From this branch manager to his agents whom listened to my needs and took action to give me an update via a foreign collections matter. I left with a smile on my face knowing that they will follow through:) Easy to find parking, pleasant staff and again I was treated with a degree of courtesy which one would hope to get from their bank and where they've done business and or held an account for as long as Ive been working in the television and film industry. Looking back this same branch gave me my first loan way back when I was a runner for Epic and Vision Films in the 90s. Thus I have but good things to say and good thoughts to think of this branch and the sincere service they provide.”
“This credit union is great! Super friendly staff! Everyone is so nice and helpful! Ben is amazing !! He is so quick to respond and goes out of his way to help!! Thank you for always taking such great care of our needs! I appreciate the great member service !”
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“I had an amazing first time experience at this bank. As an anxious person I did not once feel uncomfortable. Thank you to the two very kind women who were in the office while I was getting taken care of.It was such a nice experience I even forgot to ask for their names. Overall a 10/10 customer service experience. Please do not hesitate and give them a visit.”