Citi is praised for its friendly and professional staff, particularly Juan M. and Jose Cruz, who provide excellent customer service. Customers appreciate the personalized assistance from Jose, who is informative and creates a positive atmosphere at the branch. The building itself is impressive, resembling George Washington's mansion. Many find Citi to be a relaxing and non-invasive banking experience, allowing customers to use the ATM or visit the bank without feeling pressured. While the location is near a homeless area, it has not affected the service or safety experienced by customers. Overall, Citi is recognized for its attentive service and welcoming environment.
I only have been there 2 times and the bank tellers are so helpful, and besides they are bilingual.
July 2023
Thank you Mr. Juan Montiel for your service You are Mr. 5 stars
May 2023
Juan M. and his supervisor are the friendliest and most professional bankers I've ever met! I truly appreciate my interaction with them! It makes me miss going into the bank!
