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June 2023 by Audrey C.
Frustrating and disappointing. I wanted to replace the down-covered-foam-insert of 2 (simple rectangle) couch cushions. I gave written measurements (6x33x30) and my own down-proof-fabric for the cushion cases. I was charged $832. After a few weeks, I received 7x35x32 cushions with sloppily sewn, oversized covers. Gabrielle did try and help me get it redone, repeatedly, and inexplicably without much success. I finally just accepted the cushions Although I can now get them into the outside slipcovers, neither measures 6x33x30. One cushion is actually larger than the other and weighs 2 lbs more!
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April 2023 by Janna S.
There's an older lady working there that is unbelievably rude. The only way she has a job in customer service is that she's the owner or a relative. Never going back.
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December 2022 by Stephen D.
Got a couple recommendations for this spot. On the phone, they lived up to the hype: super friendly, thorough and detailed about the job and specifics. Got a rough quote for some custom-cut foam and made an appointment to come in. On site, I suppose I connected with the person shouted out in all the negative reviews. I was told there were no appointments scheduled and the salesperson was annoyed to help. Got ignored while they worked up the invoice, which ended up being $3x the phone quote ($43ea to $128ea). When I said I was going to hold off because of the huge jump in price, about 35% more than most other places, the salesperson immediately got short and condescending telling me that I should go shop at those spots instead while walking away. Can do!
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November 2022 by Travis G.
Astrid was a huge help in making sure I selected quality fabrics for my outdoor seating area. The turnaround time was faster than expected and the quality was top notch. Excellent service.
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August 2022 by Anisa A.
I used Diamond quite extensively when they were on La Brea and my first time visiting them on Jefferson this week could not have been better. We bought 5 yards of 'pleather', but when we got home there were indentations in the material which may the fabric unusable. Since we couldn't determine if the problem was caused by something in the trunk hitting the fabric, Diamond graciously refilled the order again at no charge. Their customer service has always been great and the selection of fabrics -- linen in particular -- is outstanding, some even one-of-a-kind ... truly gorgeous stuff. They have a great group of employees who go beyond and above for their customers, as well as bend over backwards to rectify an adverse situation. You will not be disappointed when you shop there and I'm grateful for their kind consideration.
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April 2022 by Lady C.
I have NEVER encountered a ruder salesperson in my life. I believe it was the woman who runs the place. Bad, bad energy from her. I've been shopping there since it was on La Brea and I will never go back. If you want to be treated like crap, then this is the place for you.
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January 2021 by Joe H.
Great store and great products. I love shopping here the team was so helpful. Curb side pickup was an absolute breeze if your looking for furniture that is beautiful then you know where to go
