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December 2023 by Jose C.
Dropped off my 2014 CLS 550 today and Greg made me feel comfortable and re assured me everything will be taken care off and would let me know every step status of the vehicles process on repairs so far so good Mercedes Benz of Los Angeles.
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November 2023 by tetchan
This was by far the best MB dealership experience. I bought 5 Mercedes in past 15 years and this dealership offers the courtesy, transparency and the professionalism, unlike other MB dealerships in LA/OC county. Michael J is the VIP there. I will be coming back for my next purchase for sure.
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November 2023 by Leroy R.
Purchase a used AMG 2019 GLE Parts were missing on car I've been contacted the Sales Manange for 2 months he referred to service manage to fix problems he never got back..I called Manager he again would call Oscar in parts and I left Oscar a message never no call ..it seem to me the sales person should have fixed this still waiting Leroy Richardson 323 2167528 74 year old Black Senior I wonder is that the problem I also paid for the car in full to Mercedes Fiance Can someone help meLeroy Richardson
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October 2023 by Kimberly L.
Rafael G. is the best! I just got my third Mercedes from him!!!!! He always makes it happen! If you want a Mercedes, this is the best dealership to go to! Smooth and easy transaction! Go see Rafael G.... you will thank me later!
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October 2023 by mark reynolds
Do yourself a favor and DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE (read to bottom for potentially life threatening experience). I left my vehicle with Barry Murphy, my service advisor. I happened to know the issue with the vehicle but Barry told me they would still need to do a diagnostic. Fair. The diagnostic cost $300 and would go towards the repair if I decided to do it there. I dropped my vehicle off on a Wednesday and asked for an update on the vehicle before the weekend (Thursday or Friday). Of course that didn’t happen, so I called Monday morning and Barry told me the results of the diagnostic with a quote of nearly $6k! I had to ask like 5 times for a written estimate with a breakdown of parts and labor. When they finally sent it I called a few other dealerships in the area to get a few cost comparisons. Turns out other dealerships were in the $2-3.5k range MORE THAN $2k LESS THAN MERCEDES BENZ OF LA had quoted. I found another dealership to take my vehicle to where I ended up saving $3,000, but the story doesn’t end there. When I arrived to the other dealership they popped the hood and informed me there was a part missing! Luckily the part that was missing from under the hood wasn’t integral to the operation of the vehicle, but this easily could have been a lethal situation. I called Mercedes Benz of LA and they acknowledge having the part claiming it was a mistake, but I cant help wonder if it was a punitive action taken because I made the decision to take the vehicle to another mechanic. Both Barry and service manager Scott Hodges were entirely unapologetic for the potentially lethal mistake. I tried to speak with service director Tim Endo regarding the experience but he never returned my messages. This was by far the worst service I’ve ever experienced. If you value you your money, your time, or your life, DONT BRING YOUR VEHICLE HERE FOE SERVICE.
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October 2023 by Boris Minic
Ordered a part and paid for overnight shipping, someone called to discuss the part (clearly not knowing what they are talking about) I instructed the person to get me that part# or a new part# if it has been revised or just refund me. I emailed them two times just to make sure and those emails have been ignored. Several hours later I get a shipping notification. The next day, the part arrived not packaged well, the original mb box was crushed. After opening the box it was the wrong part, not even for my car. In trying to resolve the issue, I unfortunately had to talk to David Ruiz, who promised me one thing after trying to convince me that I need a completely different part after I simply wanted to replace the exact part I took out of my car with the same part or with the newer updated part for whatever reason the staff at this dealership isn't able to help me with this request. They also advertise this part as in stock but it turns out it's on back order, I guess they just want people to get false hope and lose money as I am still waiting for a response regarding my return/refund. They recharged me for the difference in the cost of the part. Please don't do any online business with this parts department. They WILL cause major delays in the process and are terrible in communicating after they take your money. Feel free to reach out to me for additional information.
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October 2023 by Dayo Okuboyejo
On the 3 occasions I’ve been here; regardless of who I dealt with I’ve not once felt welcomed, valued, or treated as a potential customer. Unless you’re wearing your designer items as a badge of status, you’re treated as wasted time & invaluable to who you’re dealing with. I was ready to come in and lock in terms on one of the most expensive cars on the lot, but as someone who pays close attention to their customer experience, especially when making high ticket purchases, I left & can guarantee I won’t spend a dollar here.
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October 2023 by Naomi M.
The service team is quick and efficient. I needed my tire pressure adjusted and the gas station across the street had no air. I spoke to the nice gentleman in the front and he helped me and told me to drive in. As soon as got in Walter quickly came to my assistance and helped me right away. Thank you!I would recommend this business!
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September 2023 by Lyinn Page
Great experience with Bryan Romero and his teamI called the dealership about a car and had a very transparent conversation about the condition and price of the car.We agreed on a price before hand, and the two days later, someone else made a higher offer. It was actually a friend of mine who didn't know I was purchasing the car. Vince honored our deal and overall I've been super pleased with the whole process.I highly Bryan Romero. Our family and friends trust this young man integrity and professionalism.
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September 2023 by Dolly R.
Ask for Bryan Romero. He's a very skilled and professional Benz Agent. He will go above and beyond, making sure he builds customers for life. Bryan will go above and beyond for his customers and any family in need of a new or used car. Coorporate should take a closer look at the employees building customers for life. They should promote this young gentleman and hope to see him taking care of the community from a higher position. Thank you Bryan. So happy with every car we've purchased from you.
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September 2023 by Fylicee M.
I brought the vehicle into Downtown LA Mercedes Benz on Figueroa St for repairs on June 23, 2023 the repairs requested were key replacement and changing the 2 back tires. Overall, the car was in PERFECT CONDITION to drive after being expected to fix. The car was awaiting intake at a Body shop in Los Angeles "Thomas Luxury Car Repair" for repairs on the bumper.(Can confirm if needed.)I was told my car would be ready in two weeks from the drop off date. (Which cause delays and me loosing my deposit from the body repair shop)The information given to me regarding my key replacement was assured by Mercedes Benz Staff; an 800 customer service rep , David Cohen and someone by the name of KIM in dtla sales, AND Yolanda....Two weeks arrived. No word or communication from David Cohen (my assigned service providerI finally heard from him a few days later after complaining and coming to the dealership to speak about my vehicle. ( why does it take all of the search and finding ?) Mercedes is not upholding their policies, or customary guarantees.When I finally got a hold of David a month later he has an attitude towards me for inquiring about my vehicle , I explained to him with tears in my eyes of the barriers that I am facing.I feel insane for undergoing depression for how I feel after paying for services that Mercedes guaranteed me within a certain timeframe, and still I have not received what I paid for. I asked David for my car and money back so I can go elsewhere and "he told me no, that's impossible because the car is all the way in the back of the car lot yard and the foreman is on vacation".To not escalate things any further I decided to compromise with Mercedes and be patient after speaking further about backups and delays.After being aware of the negligence , poor customer service and mental distress, and major loss of income. I consulted with myI feel discriminated against due to being African American and Transgender. Every time I interact with staff at Mercedes it is often not helpful at all, with looks of disgust, and the reluctance I purchased a Mercedes Benz based on their "Guidelines and policies stating : * Manage customer inquiries and/or concerns escalated from, but not limited to, these sources: phone, Executive Management, Case Managers, Customer Care, Roadside Assistance, email, fax, white mail. Concerning, but not limited to, the following categories: product, service, recalls, sales, warranty, legal issues, public relations, various media, technical and engineering issues, warranty, marketing and special projects.* Accurately document and update customer/vehicle information in MBUSA internal customer data systems. Ensure complete documentation of customer contact with corrections and updates, as required.* Research all aspects of escalated cases while determining the need to involve dealerships and/or the Field. Includes, but is not limited to: investigation of customer and vehicle details, outreach to necessary departments, dealerships and Field personnel. * Knowledgeable on all aspects of Customer One Accommodation (C1A) including, but not limited to: ability to negotiate a successful resolution with dealer personnel, MBUSA department personnel, Field personnel, and customers. Ability to communicate the value of customer retention to all internal/external groups by winning customer trust and loyalty,." I do not deserve to be treated so poorly by your staff, I am current under therapy for mental health regarding these detrimental issues regarding transportation cost and my safety, I have to document all of these hardship and trails Mercedes Benz has caused this year.The facts are, I paid my money , I have waited for over 4 months, David is a rude service person, I'm getting limited feedback, I asked David for the Forman's number or email and still have not received it yet and was respectful dealing with everyone there at Mercedes. At this point I am exhausting all of my remedies until I get the help I deserve as a paying American customer who works for the city o
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August 2023 by Johnny Romero
Rafael at Mercedes Benz of Downtown LA set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Rafael was responsive and highly knowledgeable about the vehicle itself and walked me through the entire process. It could not have been more seamless and made the process very pleasant. Rafael and the staff at Mercedes Benz of Downtown LA's attention to detail and my satisfaction were unparalleled- going above and beyond in every aspect!
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August 2023 by Mike Hanel
Mercedes makes great cars, but people make the difference between a good ownership experience and a great one. The trustworthy professionals at MBLA provide excellent customer service, elevating the ownership experience to a higher level. Wil Silva has the best team in the business for sales, financing and service.
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August 2023 by JoAnn Kim
I loved our sales rep Frank at DTLA, he was so pleasant and kind to work with! Definitely will go to him for all future purchases!
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July 2023 by Sean Dennis
The service representative Marlon provided excellent customer service. He maintained effective communication throughout the service. I look forward to working with Marlon on the next visit.Best,Sean
