Mercedes-Benz of Los Angeles has built a strong reputation for providing excellent customer service and a wide selection of vehicles. With access to a nationwide inventory of new and pre-owned cars, the dealership offers many options for buyers. Located in Los Angeles since 1959, the dealership is staffed by a team dedicated to serving customers and the community. Customers praise the staff for their professionalism, honesty, and helpfulness. Salespeople like Cindy and Rafael are noted for giving honest advice and working diligently to help customers build or find their ideal car. Rafael, in particular, is appreciated for his responsiveness, availability, and ability to assist with building custom cars, even remotely, making the process smooth and enjoyable. The dealership's staff also goes above and beyond in parts support, showing patience and resourcefulness to meet customer needs. The finance team is experienced and ready to help customers secure loan or lease options suitable for their budget. Clients have experienced positive interactions, especially when returning leased vehicles or purchasing new ones. The staff’s dedication to customer satisfaction is evident in their efforts to provide fair deals and quick, professional service. Overall, Mercedes-Benz of Los Angeles is highly recommended for its inventory, friendly staff, and commitment to making every customer’s experience a positive one.
Down town la dealer is the best all of her service and sales reps are friendly and awesome I have been customer since 2004 I have 2 cars that I service and have not had any issues getting service done in time and efficiently
September 2026
Marty was very friendly, efficient and knowledgeable. Five star service.
September 2026
I have had a great experience with Adam. He offered to even come in on his day off to assist me with my purchase. He’s a superstar!
