El Super #13 is a supermarket that aims to serve its community by offering a wide variety of quality products in a clean, modern, and welcoming environment. The store features a diverse selection of items, including many favorites for Latin American cuisine, such as fresh produce, baked goods like pan dulce and tres leches cakes, wholesome corn tortillas, and an extensive range of meats and seafood—all at affordable prices. Customers appreciate the store's commitment to providing cultural products and good value. However, some shoppers have experienced issues with pricing discrepancies, noting that the prices charged at the cashier often differ from the marked prices, so it is advised to check receipts carefully. There have also been concerns about the accuracy of the number of shopping bags provided; one customer recounted an incident where they requested ten bags, but only received five, despite the store asking how many they needed. The customer reported this issue to the manager and the Los Angeles County Department of Public Social Services, as the department covers the cost of bags for some shoppers. Overall, customers are satisfied with the quality and friendly service provided by staff, describing the employees as kind and helpful. The store offers a good shopping experience for those looking for culturally diverse products and fresh produce, though some issues such as pricing and product quality, like dry chiles rellenos, have been noted.
