Extra Space Storage on 5555 S Western Ave in Los Angeles offers a large selection of storage units with features including electronic gate access, a manager living on site, exceptional security, a covered loading bay, and lifts. The facility is known for its professionalism, cleanliness, and commitment to exceptional customer service. Reviews highlight great, helpful, and knowledgeable staff who provide seamless service and go above and beyond to assist customers. The location is noted as safe. While the service receives consistent praise, some note a desire for more accessibility options, as navigating stairs can be difficult. Overall, customers report satisfactory and excellent service, with many emphasizing friendly, professional, and kind interactions that make the process easy and hassle-free.
Troy and Nita were very helpful. They found me the perfect unit for my needs and gave me the best possible deal. They were very transparent about it all and did not force anything unecessary. I felt they gave me 5 star customer service. Theyre the best!
September 2026
I love their customer service. I just paid my bill, and the customer service was great.
September 2026
I felt like my week was saved when I came into the store. Anita and Juan put me on to the perfect storage for what I needed. They where courteous and I couldn't explain a better customer experience....and I work in IT,which says a lot... thank you Team!
