Hertz Car Rental - Los Angeles - Lax Marriott Hotel

Hertz, Car Rental
Hours: Hertz Car Rental at the LAX Marriott Hotel location offers a mixed experience for customers. The rental facility is located off-airport, requiring a shuttle bus from the terminals. Reviews note the shuttle can be very full with many stops, and there is often significant traffic. The process of getting to the station is described as exhausting by some. Once there, experiences vary. Many customers report friendly and helpful staff, with specific mention of a very friendly lady at the exit station and a personable, chill atmosphere. For members of the Hertz Gold loyalty program, pick-up can be very easy and quick. However, other customers report long waiting lines and slow check-in, especially during peak periods. There are also complaints about staff pressuring customers to buy unnecessary insurance, with agents becoming rude if declined. The vehicles themselves receive mixed feedback; one rental was a clean, comfortable, and reliable car, while another car was not fully detailed, with dirt inside and outside. Prices are generally found to be attractive. The return process is frequently cited as easy and quick. Overall, while some find the experience great and would use it again, others find aspects negative and frustrating, though the location is considered calmer than the main Hertz LAX site.

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1. Los Angeles, California