Nike Factory Store - Citadel is a busy outlet with a wide selection of high-end items at discounted prices. The store features a clean and easy-to-navigate layout, and staff members are generally helpful and friendly. Customers have praised employees like Antonio, David, DJ, and Natalie for their excellent customer service, including helping with finding sizes, setting up accounts, and offering assistance throughout the store. Some shoppers found certain items to be pricier even with discounts, and one customer noted a desire for more colors of a particular shoe model. Overall, the store provides a good shopping experience with helpful staff willing to go out of their way to assist, making it a solid choice for those seeking quality items at better value. Customers appreciate the attentive service from staff members who make their visit more enjoyable.
1st time shopping at this Nike store for some odd or particular reason I expect more colors of a particular model of shoe but yeah no will buy from the website next time.
November 2025
Super busy store, but helpful staffs. They helped me to locate the nearest store for the stuff I wanted and it ended up being cheaper in Nike Community Store - East LA than this store.
November 2025
I went in today and David was really helpful and very friendly. He helped me set up an account online so I would be able to get specials in the future. Thanks David for the amazing customer service.
