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April 2024 by Akane M.
Stunning store, very aesthetically pleasing, clothes are beautiful. You walk in and want to immediately buy everything. Recommend going to this location!
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November 2023 by Yunbucha R.
The customer service I received from the manager was the worst of the worst. I really can't believe how the reformation don't care about the customer service at all. I wanted to exchange the dress and she literally told me, she don't have time to go through the millions of stuff. Even one star is too good for the manager, deserves less than ZERO.
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October 2023 by Yunbucha Bayung
My recent visit to the Reformation store left me with a deeply disappointing experience. Unfortunately, I encountered a manager who displayed a complete lack of respect and professionalism towards customers, including myself.As someone for whom English is a second language, I expect patience and understanding when communicating in a foreign language. However, the manager at the Reformation store not only lacked these qualities but also went so far as to mock me as I tried to speak in English.If I could give zero star for manager I would. She don’t even deserve one star.
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October 2023 by P S
New and very nice and clean store offering the whole selection of Reformation clothing.
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September 2023 by Becca M.
Reformation obsessed! Came in on Labor Day only to see the hours reflected on website or google did not match the business hours. I usually see a sign saying tech is down when the tech is down and that is understandable, but this said "Holiday hours 11-4" on a homemade sign. This doesn't seem like a retail company that cares about the success of their sale and frankly the time of their customers.
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August 2023 by Samantha Chang
Horrible customer service!!!! I'm so incredibly annoyed because I was looking for pretty much a whole new outfit so wanted to try on a bunch of things and had started a fitting room with one sales associate who was super sweet and friendly.Then because she was busy another sales associate saw me holding a dress waiting for her and said "all samples stay in the rack!" Then proceeded to very arrogantly say "wait times for a fitting room are 30 minutes" with that "we don't want your business" attitude so I just left.I'd rather order online than visit the store in person but honestly with the attitude I don't think I want to support this company at all
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August 2023 by Sarah A.
manager was rude and unhelpful. Don't waist your time and order online, had I not been an online customer and this was my first time at reformation I would have never shopped there again.
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August 2023 by Kate Holland
Never understood why stores hire employees seemingly more for looks than intelligence, kindness, or helpfulness. Have been a long time reformation customer but came in here today and immediately felt the mean girl energy so many other people are describing in these comments. Ordered the clothes to my “room” and got a text saying to check in with an associate, so I did, only for the girl to roll her eyes at me and respond in a frankly rude tone that my room isn’t ready… okay? That’s fine but the text I got said to check in. When I went to check out, I had a discount code and wanted to order something from online with a dress from in-store in the same transaction and apply the coupon. The girl was like sorry you have to choose one to apply the coupon to because they’re separate orders… even though they were being purchased from the associate at the same time… she made 0 effort to help me out. There should be some back end way to apply it to both items as they were being purchased together and in retrospect an obvious solution would’ve been to order the dress to “pick up in store” and thus it would’ve worked. The girl was so snooty I ended up telling her to forget about it and I walked out not buying either item.
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June 2023 by Melanie S.
Absolute worst customer service. Showed zero effort to help me with my return/exchange and gave zero indication of concern and instead gave attitude while describing the store policies. I will never shop at reformation again and not because of the policy but just because of my experience with zero customer service or care from the staff.
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May 2023 by Naina H.
The stuff we're really unhelpful and rude and cold, it was my second time at the store yesterday around 2 isand i didn't know how the fitting rooms worked after the girl explained to me how it worked I went in my room and there was clothes that i didn't ask for after telling them they fixed it and told me some of my items I requested were sold out but so i wanted to try on the ones they did have but before I could try it it was gonna from the closet inside and the ones that were " sold out" was given to me. Then while i was in the middle of changing a stuff member and a customer walked into me . Then a customer there kept knocking on my door and started asking me if her stuff was in my room coz it was supposed to be " her" room not to mention they kept putting random clothes in my closet that i didn't even ask for . Extremely disappointed
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May 2023 by Madeleine Brancaccio
I came here to find a dress for my rehearsal dinner. Soooo rude and snobby here. Acted like I was not good enough to be in their store and told me to come back another time. I was looking for an employee to help me find a particular dress in my size (I could not find anyone near me) so I took the dress off the rack to show to the person up front and was rudely told "don't take any of our dresses off the rack. All of our samples stay on the rack." When they did not have that dress in my size, they did nothing to help me find a different one that would work.
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April 2023 by Brittany P.
I came in a week ago looking for a dress for a wedding and had a great experience. Luna and Kiara were so accommodating and helpful even though they were completely slammed with people up until the last second the store closed. It's super evident from these reviews and from my time spent in the store that a lot of people that come into Reformation genuinely don't know how to treat retail employees and just operate under an insane sense of entitlement. The two girls working the front were so kind and obliging and still were lashed out at a couple of times just because they were not able to meet the needs of the customers due to reasons that were literally out of their control... i.e. fitting room wait time, being out of sizes, etc. It was bizarre to see some customers treat humans like this.Regardless, I had a great experience and was able to walk out of the store with a dress I loved and a great customer service experience. Thank you!
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April 2023 by Lea
My sister loves this store and we have many of their dresses. When we walked into this store we were welcomed by a rude and condescending employee. In addition most of the selection in store is the same one from a year ago.I think it’s time we find a new go-to place for cute dresses.
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April 2023 by Bethany Michalski
Never had a positive experience with an associate here. Very much mean girl energy if they even do acknowledge you. I came in twice from a customer support email exchange to go in person to return. They refused to look at my email proving that my broken item was allowed to be returned. Didn’t want to figure it out on there end and told me to call (again) reformation support. I’ve been going in circles just trying to get a simple refund
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March 2023 by Crystal Eidanizadeh
Reformation is environmentally friendly, trend-setting yet classic. Absolutely love love love!! And you can even catch a deal at one of the two annual sales. If you see something you love grab it up because they sell out fast!