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January 2024 by cesar.hernandezb2
Very wide selection
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December 2023 by Claudia Zarate
I used to like this place. I was there on the weekend. Got to deal with a lazy, disrespectful and bad attitude young male cashier. Eye glasses and tattoos on his neck unfortunately I don’t have his name. I’m trying to explain him that I’m paying in two separate transactions He interrupted me right away telling me to remove the hangers from the clothes. He repeated it like three times . I was trying to finish the first transaction at this time.I’m putting the change away and he is standing there doing nothing waiting for me to remove the hangers . I proceeded to do that and he removed some from some of the items. At the end he asked me to return the shopping cart that the customer before me left behind. I just leftToday I returned some of the items one of them is from the ones he removed the hangers and that’s when I noticed that he not even removed the safety tag from one of them. I hope he can do better or just look for another job if he is not happy working in this place .
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October 2023 by D Eck
Used new self-checkout. Was unaware a security device was attached to towel. Had to return for removal. A SIGN WOULD'VE BEEN NICE AND SAVED ME AN EXTRA DRIVE
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September 2023 by Denise
The rake of clothes look as if they came from the outside corners. No, since of order in ANY department shelves. I'll never return to the Hawthorne store again.
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September 2023 by Killa Somz
Not always the best for young mens clothing. Not alot of car accessories or electronics
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August 2023 by Donald Gomez Erving
Where to start.....? ? I'd like to mention their selection, but there seemed to be more clothes laying on the floor with dirt shoeprints all over them than on the racks, at least in the Men's section. And the clothes that were hung up had NO organization to them. Even the hangers the clothes were on were labeled wrong. 2X shirts on Medium labeled hangers hanging in the 4X section. I get that customers are the cause of these issues, but what employees are paid to do is to keep it organized despite that. I mean, it was as if the clothes had been piling up from open to close without anyone doing anything about it. Just tacky af. Speaks volumes about leadership there. And to top it off, checking out was a line of people with a lot of items, and ONE cashier, while THREE other workers stood up front talking about TikTok. Just no sense of customer urgency. It took a customer in line in back of me to ask in a frustrated voice if they even worked here! Of the 3, only one, after rolling her eyes, walked to a register and said, "Next?"This was just an ALL-AROUND awful shopping experience, and I don't recommend ANYONE to subject yourselves to the stepped on clothing or customer disregard they got going on here at this particular Ross. Not worth it at all. ???????????????????????????????????????
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August 2023 by CHEF Bernie
Meh... employees ok... cashier seemed miffed, I wanted to make a purchase..while she was deep into her Wire hanger sorting!
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July 2023 by Kmg
Nancy asked me if she could see the Top of my receipt after she told me a self register was open, after I paid for my item, as I was walking out, Nancy stated, " can I see the Top of your receipt." I showed her the Top of my receipt, she didn't ask the next guy the same, I'm african American of course the other guy was white, so, well, hey, I guess, maybe Nancy should ask all customers the same, just so that there's no appearance of selected whatever
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July 2023 by Mohammad H. Aghaeipour
The manager Jess is extremely rude and disrespectful. She doesn’t care to answer any questions or talk politely. Make you regret shopping there
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May 2023 by MN Kimberley
The value is certainly good. You can find designer label items in a variety of styles and sizes at a fraction of the cost. The main issue is that there doesn't seem to be enough staff ever, always a line up at registers and messy disorganized floor stock, sizes almost always a constant jumble. This comment reflects all the Ross's we have visited not just this particular store. So, with that in mind, look at anything you might like as your size could be anywhere, pretend you're in a treasure hunt! Allow time for searching and time at the checkout. You really can find some great things. I'm super happy with a couple of dresses and shoes I was able to buy during this visit and warm winter jackets and other homewares at other Ross stores. I will continue to shop here despite the challenges.
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May 2023 by Eli Rice
I love shopping at Ross! They always have so many great finds at unbeatable prices. But what really impressed me on my last visit was that they installed self-checkout machines. It's a game-changer! No more long lines at the checkout, and I can scan and bag my items at my own pace. The process was quick and easy, and I was out of the store in no time. The staff was also friendly and helpful, making for a pleasant shopping experience overall. I highly recommend Ross to anyone looking for quality products at affordable prices, with the added convenience of self-checkout.
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May 2023 by Dustin James McQuinn
Got it for 6 bucks a bunch of the cool stuff I didn't know it was in there so hell yeah
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May 2023 by Mahrim Murcia
Please train your employees to respect and treat customers kindly, bad experience I had with the Mardown employees telling me to move from one to another section at the petite section, they are rude...don't move this don't move that... I AM SHOPPING, I'M THE CUSTOMER. came with a budget of $200 for 3 outfits but NO NO, your rude employees and the Long line made me walk away... careful with your fixtures, one out of place made my daughter fall.
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April 2023 by Kimberley Wagner
The value is certainly good. You can find designer label items in a variety of styles and sizes at a fraction of the cost. The main issue is that there doesn't seem to be enough staff ever, always a line up at registers and messy disorganized floor stock, sizes almost always a constant jumble. This comment reflects all the Ross's we have visited not just this particular store. So, with that in mind, look at anything you might like as your size could be anywhere, pretend you're in a treasure hunt! Allow time for searching and time at the checkout. You really can find some great things. I'm super happy with a couple of dresses and shoes I was able to buy during this visit and warm winter jackets and other homewares at other Ross stores. I will continue to shop here despite the challenges.
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March 2023 by Worke Wodneh
The Manager try to charge me the full price of the items the Tag says 12:99 but she wan’t to charge me 19:99. She don’t act like a manager She don’t respect customerI buy my remaining items and she don’t want to give me bag …..!! She disrespects customer . I hate to go back that store again
