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February 2024 by J W.
This S&F is awful. The Black American security guard is a big party of the problem. On several occasions I have witnessed him getting in unnecessary verbal altercations with customers & then loudly recounting the entire interaction with his co-workers while getting them all riled up and involved in his drama. Today I witnessed an elderly woman politely ask him if there would be another checkout opening since there was a VERY large line and only one checker, this set him off into a whole fit. He was yelling and carrying on, getting 3 other employees involved while he was filling them in on why he was yelling. Then a Blue haired checker did come back and came to her station and a customer proceeded to enter her line and he came running over shouting at the customer telling them to back off and wait because the female checker had just come back from break and to give her some time. Meanwhile this checker with the Blue hair went along with this nonsense and just stood there purposefully and made everyone wait while the security guard (yet again) retold his story about the customer asking for another checkout line to be opened. Both the security guard and the Blue haired checker went into telling stories about how CVS only has one checkout, their bank only has one check out, so why would it be any different here. Then they went on a whole rant saying the customers need to figure out how to use self checkout, or get comfortable waiting. I get it, it's a low end grocery store and it's hard getting quality employees to sign up for a place like this, but they are really scraping the bottom of the barrel.
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February 2024 by Juan E. Coronado
Everything in order and cleanliness in front
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February 2024 by Wendy E.
Hello There, I went to this location and was checked out by a girl name Patricia. Horrible customer service. She was throwing my items into bags and had a nasty attitude. A older gentleman came up to her to ask regarding his charges and told him to WAIT with an attitude the gentleman just wanted to know why he was being charged more then what was listed. Beside that everyone else that has helped me has been very nice and kind when being checked out.
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December 2023 by Richard S.
Super friendly staff, great prices, would be a 5- star review but the new security guy is just unfriendly and rude for no apparent reason.
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December 2023 by Кристиан Вулф
Only this store didn’t help me put the groceries into bags. this is the girl.
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December 2023 by Robert R
Great place Shop, wait too long in line. Staff are incredible, friendly & helpful. However tonight they had no regular checkstands open and a line 6 people deep and funneling everybody through the self checkout. After my wait I did see one check stand open l. I have to wonder if their new owners do business like this regularly. I think that if we have to check ourselves out then are your prices coming down? I like how the new owners modernized the store, they look really nice but I can use cheaper food more. Wish I had taken photo it was a sight to see.
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November 2023 by Yani Y.
I went last week to get some almond milk and today when I used it for my smoothie I realized that the milk I bought was expired. Ended up throwing it away before it makes me sick. This store needs to check expiry dates or else more people will be wasting money on expired products.
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September 2023 by keith j.
A market for many in the neighborhood but the encampments & drug dealing taking place in the parking lot and surrounding property - ugh.
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September 2023 by Martin Miller (Hollywood Hotshot)
Smart & Final Extra’s cleanliness has noticeably declined for the past few months. The bathrooms have been gross and unsanitary the last three times I have shopped there. I make it a priority to check out the restrooms to see if anything has improved since first reporting the conditions a couple of months ago--------Nothing has changed! If you want to shop at a store that offers wholesale and club-size products at reasonable prices and keep a clean store, including restrooms, go elsewhere. Smart & Final Extras was never a clean store until COVID-19 forced them to keep it immaculate. After things returned to normal, the store went back to being filthy.
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September 2023 by Myla M.
I had a friend who is in New York ask me a favor. This person has been a friend of mine for many years or so doing a favor for him was not a big deal especially all it consisted of was going to this butcher shop Gwen on Sunset Boulevard and getting these meats that he had purchased my first stop was at Smart and final because that's where the dry ice was so I went to Smart and final then I went to Gwen picked up the meat and then I went to the UPS store packaged it all together and off it went so my review is on Smart and final how cool is it that they had dry ice I didn't know that how cool is it that the dry ice was only like four bucks and it kept my friends me that he paid about 400 bucks for an about 160 bucks just to get it there overnight I mean the hi5 and thumbs up to Smart and final for caring dry eyes for anybody who wants to send anything overnight and keep it cold there you go! The moral of the story is, I walked into this place, and the vibe was super chill. Got what I needed and was able to send it off to who asked me to send it to them without a hitch, so I gotta give it five stars all the way around the corner.
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September 2023 by Gevork T.
I like shopping here it's very good prices and good staff and is very clean form my experience
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September 2023 by Martin M.
Smart & Final Extra's cleanliness has noticeably declined for the past few months. The bathrooms have been gross and unsanitary the last three times I have shopped there. I make it a priority to check out the restrooms to see if anything has improved since first reporting the conditions a couple of months ago--------Nothing has changed! If you want to shop at a store that offers wholesale and club-size products at reasonable prices and keep a clean store, including restrooms, go elsewhere. Smart & Final Extras was never a clean store until COVID-19 forced them to keep it immaculate. After things returned to normal, the store went back to being filthy.
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August 2023 by Dalila Castillo
I love this store, you can always find almost everything you need. The only thing I would like to suggest is that they have more cash registers open, regularly there are only 2 or sometimes 3 cash registers open and as they always have a lot of people it takes a long time to pay, other than that, everything is excellent, almost all the employees are friendly and efficient.
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July 2023 by Alberto M.
Of all the workers at the store, Trina is the only on that makes me feel unwelcome, she is always complaining about something as she gets frustrated about the smallest things and vents her frustrations in front of the customers. I try to avoid her as much as I possible can. Perhaps some customer service training would help.
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July 2023 by Keith Johnson
I shop here from time to time but it's unfortunate the store's surrounded by an encampment. Hopefully we'll be able to find housing for the folks living here sometime soon. We're working with our city council to find a solution.
