This Verizon Authorized Retailer in Los Angeles provides the best store experience and customer service. Customers strongly recommend it to new and existing clients, noting it is far better than another local store. The staff are described as wonderful, patient, supportive, exceptionally kind, friendly, helpful, courteous, nice, and sincere. They provide detailed explanations, handle complicated situations, and ensure customers leave satisfied. The manager makes certain of this. Multiple counters and several staff members help with smartphones, unlimited wireless plans, upgrades, and explaining plan situations clearly. It is considered the best place and the go-to place for getting phone help.
Staffs are super nice I wouldn't recommend Verizon the carrier though because of the plans that are not affordable but the staffs are nice and professional
October 2022
My mom, son and niece upgraded their phones. I had many questions and the male staff (I dont know his name) was very patient and supportive. I am glad we decided to go all the way to Ktown. He was exceptionally kind. We are very satisfied with his service. I will come here to get my phone upgraded next time.
September 2022
Multiple counters. 4 friendly staff. One attended to my needs to explain my plan situation clearly. Very helpful and courteous. Will return
