Chrome Hearts in Malibu is a small but charming store known for its friendly and accommodating staff. Customers have praised the helpfulness of employees, often highlighting their great customer service and knowledge of the products. While the store has a more limited selection compared to larger locations in places like Vegas and Tokyo, it offers a decent variety, with some visitors noting that it has more stock than the LA branch. Although some customers experienced longer wait times, typically around 20 minutes, many felt the service made the wait worthwhile. There have been occasional issues, such as order cancellations and delays in repairs, but overall experiences remain positive. The store atmosphere is considered cool, and visitors appreciate the less crowded environment compared to other locations. Chrome Hearts in Malibu is definitely worth a visit for those looking for unique items and a personal shopping experience without the need for appointments.
Madison, Mark, Johnathan and Jesse were all super helpful and welcoming. Always a great experience stopping by — appreciate you guys.
Photo by: @RoblesPictures
December 2025
Best client service ever! The manager, Miranda and another staff member, Madisyn were so kind and helpful. They are superb in their professionalism and courtesy. This is the best Chrome Hearts location! They made me feel so very special!
August 2025
The entire team, security, sales associates, cashiers, everyone there was so friendly and extremely helpful. S/O clay too for the help today. One of the highlights of my gf and I’s trip.
