The Apple Store at Manhattan Village receives mixed but generally positive feedback from customers. Many highlight excellent service, with staff described as incredibly helpful, friendly, super knowledgeable, genuinely kind, patient, and professional. Specific positive experiences include efficient Genius Bar visits where complicated issues were resolved, smooth purchases with discounts, and staff taking time to clearly explain problems and solutions. The store environment is noted as nice, clean, and with easy, free parking. However, some experiences were less consistent. A few customers reported not receiving solutions over multiple visits for different issues, with advice limited to contacting Apple support, suggesting that some problems may be too complicated or that assistance can vary. Overall, the store is frequently recommended for its great customer care, effective teamwork, and the ability to make complex processes smooth and stress-free.
Everyone was very friendly, they fixed my phone very quickly. I like the couches outside of the store, they were very comfortable. I would definitely visit this Apple Store again.
May 2026
My son ordered a new MacBook for me for Mother’s Day. Picked it up the Monday before. I set it up while I was there with no problem. Very crowded with all tech’s on the floor busy. Brought an extended cord and left.
November 2025
Nice place, nice people working there, however our experience wasn't the expected, and the person that assisted us was probably new, and the only advice that provides us was to contact apple support, from our last 3 visits we haven't get a solution (3 different issues) maybe the issues are to complicated :(
