Chase Bank receives praise for its stellar customer service from specific employees. One customer highlights an employee at the Spreckles Avenue location who was exceptionally helpful, assisting multiple people at once with setting up an account via phone and ensuring everything was understood. Another customer commends an employee for being quick, time-efficient, concise, and kind, providing helpful literature and enabling independent online banking. However, a note of frustration mentions that lobby hours differ from walk-in hours, which can be an issue for urgent needs like replacing a lost card. The reviews collectively show dedicated service alongside a suggestion for clearer hour postings.
Nicole I walked in this specific bank hoping to get you to help me again. ? Perfect timing! - Thank you so much - you are so quick with answers and time efficient!Stellar Customer Service!
February 2023
*Nicole* thank you for your stellar customer service. You where quick, concise and kind! Although you where bussy you managed to send me out on my own with the literature I needed - and hey I was able to do it on my own online thanks to you!
August 2022
The lobby hours are different than walk in hours and that should really be stated if I loose my card I can't get into the locked lobby.
