Citi, a local banking institution, has received mixed reviews from customers in the area. Some have expressed frustration with the poor customer service and lack of follow-through, particularly with setting up new accounts. Customers have reported that tellers repeatedly promised to call back but never did, and the manager seemed disinterested in addressing these issues. However, after one customer's situation was escalated to the Area Director, the experience improved significantly. The Area Director was understanding, polite, and helpful in resolving the issue. The branch manager and staff also apologized for the previous problems and provided the customer's daughter with a positive and personalized account setup experience. While some customers have had negative experiences, others have praised the branch, describing the staff as respectful, kind, and professional. Customers have appreciated the branch's service and have no complaints about their interactions. Overall, Citi's local branch appears to have had a mix of both positive and negative customer experiences. The bank has made efforts to address and resolve issues when brought to their attention, but some customers remain dissatisfied with the initial level of service and responsiveness.
After reading all these reviews about this branch I don't think I wanna go there anymore. It's the closest to my house about 15’. I rather go further out to a better branch I might even withdraw all my money.
April 2021
Bankers assisted immediately and were helpful with looking into a personal loan.
December 2020
Bankers Tanya and Nick went out of their making and keeping my appointment. They provided me with excellent customer service and made sure they took care of all my needs. Very professional and highly recommended. Thank you very much for this high level customer service experience. Aj
