“Helped us cut a key type that Home Depot wasn’t able to, for a really good price. Also I realized half an hour later that I left my reusable water bottle: when they saw me walking down the street trying to retrace my steps, they ran out to make sure I didn’t leave without it! Very good customer service and you can tell they just want to help everyone no matter their hardware needs.”
“A nice mom & pop lumber yard with old-fashioned practices that you just don't see in most places anymore. A living slice of history with fair prices and good customer service. I've been here a few times now and it's been a great experience every time!”
“Kevin was so helpful today! He took the time to figure out my problem with a Vitamix assembly, tried several ways to fix it and then didn’t charge me because I didn’t need any parts. He wouldn’t accept a tip and told me to just come back when I need to make a purchase. I’ll be telling everyone!!”
“These guys are honest and trustworthy - A friend of mine needed help yesterday picking up wood for a project because he didn't have a truck. When we got back to his place I got a call from Nash asking if my friend had dropped something and he described what it was. He even joked that he's pretty sure my friend would want to know ASAP. When I told my friend his eyes got really big and he was so thankful. Turns out he had a large sum of money being kept in a trinket and had no idea it fell out of his pocket. The crazy thing about this whole scenario is that I had called a couple hours earlier to make sure of their hours as it was a holiday. They took a chance with the caller ID because they didn't have my friends contact info. Nash even stayed late outside after closing up so they could get their property back. People can say they're honest but integrity is shown in moments like this. They could have easily pocketed that money and no one would have been the wiser. It was over $1000! Just wanted to say thank you for making Mariposa a better place to live and do business.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.