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February 2024 by Brian Duncan
Great Service!
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February 2024 by Megan S
The staff is friendly. However, I cannot give more than one star because the wait times are horrendous. Every time. All day. Service is so slow.
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November 2023 by Kimberly Lial
Vern was so has a long line this women just went through the line awsome
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October 2023 by Meghan Johnson
I love all the employees there, great customer service!!! Thank you
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October 2023 by shawn bakiev
If you like to be treated un-professional and discriminated for being a woman, then go here. I went in today to ask a notary question, because I had already went to the county recorders office and the notary, Robert, proceeded to chit-chat and talk about personal things with the customer in front of me. Therefore, I went next door to check on my pizza and when I came back, he was in the back gossiping with another employee and wouldn't come out to help. The woman working came out and called him, because now there were two of us, but he proceeded to pretend like he was busy in the back. After 10 minutes of this nonsense, I left. He obviously has a problem with women, but loved talking to the man in front of me. He really needs to retire or find another career. I live down the street, so I am in the shopping center several times a day, and I have lived their for 20 years, but never again, will I step foot in there.
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September 2023 by Suzanne Statler
I have always had great customer service at this UPS Store.Today was above and beyond. I emailed an 11x17 newsletter to be printed and Robert got it done early (greatly appreciated) but more important he made sure it was what we wanted. Thank you, Robert! And thanks to the whole team.
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August 2023 by Vadim Maximov
Dropped off my item on Sunday around 11am to pack and ship to Los Angeles area. Was charged $140! Come check on Tuesday, the item has never left. Asked to refund shipping cost - was offered 5% discount. Do not recommend anyone to ship from here
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August 2023 by Preston D.
Today, I've visited the store just to get a print out. As soon as I walk in the store, I was greeted by the sales associate she was assisting other people, but she made a point to acknowledge me. I was taking back because you don't experience that type of customer service these days. As I waited for her to service me, she printed out my paperwork and notice that I would need additional service she offered the service and the service was complete. I hadn't even planned on getting that service done. I didn't even know that they offered the service. The second young lady came out and did my life scan. It was just excellent took her time explain everything in depth to me. It was the overall great experience. Thank you ladies for making my day and restoring my faith in customer service.
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July 2023 by Hajni T. Cheek
I come here for Amazon returns and notary services. It is usually busy around lunchtime and around 4-5 pm.
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July 2023 by Dana S.
I've never had an issue here. It seems like I'm here every other week for an Amazon return. The staff is always polite and pleasant, totally a painless quick visit every time.
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July 2023 by M M.
Every other UPS store allows USPS drop offs, but I just went to this location and she refused. It was one small box that weight less than 3 pounds and she said unless it was an envelope, they couldn't accept. Why? It already had postage and was packaged it just needed to be picked up by USPS. I do this all the time at my other 2 UPS stores without issue and have done it at plenty others. Not sure what the problem is with this location.Apparently this store commented on my review, but their comment was on an Amazon return. I did not try to make an Amazon return nor did I mention anything about Amazon so clearly they don't listen to their customers.
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June 2023 by Heather Phillips Cola
What a waste of time. I made an appointment two days ago to have a notary on an important document, fit the appointment in between work meetings, showed up and the notary wasn’t available. They had run to another store and ‘likely did not see the appointment.’ What is the point of making an appointment? I even went out of my way to this store vs a closer one given the appointment time fit best with my schedule. Poor customer service.
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June 2023 by 'Pam B.
Very friendly and helpful store. I didn't get his name but the tall guy with glasses and beard is the best. Help me carry a large box from my car. Have used him before for quick notary services.
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May 2023 by Halle Ritter
Probably pick a different location if you want to get in and out in some reasonable time. I don’t think I’ve ever managed less than a half hour wait time at this one. At peak times, they just have one person working the whole store and the line is out the door.
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May 2023 by Erica M.
I had an Etsy downloaded invitation. After contacting other local print shops, I asked the UPS Martinez store if they could print them for me. They had a large variety of cardstock choices and the print quality was fantastic. Best of all, it took all of 20 minutes to get exactly what I wanted. Highly recommend for printing, mailing/shipping and other office needs!
