Mediacom Communications Corporation receives reviews highlighting both service issues and positive customer service experiences. Customers report problems like internet service going in and out and service being disconnected in error. However, several employees are commended for their hard work, professionalism, and skillful customer service. Specific mentions include staff being kind, understanding, and showing compassion, which significantly improved a customer's difficult day. Employees are noted for troubleshooting problems, walking customers through issues, and providing phenomenal deals. Their efforts have successfully resolved issues and prevented customers from switching to other providers.
The internet service is expensive and very very slow where I live. I want a different provider.
March 2026
1 star is too good for this company. Dial up is more reliable than their horrible service. I am forced to use them due to my HOA. If you are wanting to think about this company….DO NOT DO IT!!!!!!!
August 2025
completely unable to setup online portal due to inability to verify using a variety of different emails and phone numbers. The company's response was to say they weren't at fault and then stopped trying to help. I don't think they even know what customer service is.
