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“Normally, I dread having to go into cell phone stores because it’s a hassle. Gladys was the most helpful, sweetest & knowledgable employee. After getting my phone stolen, she the made the process a breeze. Could not be more thankful for her help!!! She’s the best ”
“Sam was very very helpful he backup all contacts and photos of mine on a new phone even though my phone was broke and not working, the best service I had till now in the metro, love the guy the love the service, very satisfied.”
“Sueie was awesome, her knowledge and expertise with all my issues was very helpful and appreciated. This type of employee is why I've stayed with Verizon for as along as I have. I would like for her to be recognized as an important asset to Verizon. Thank you very much”
“So I showed up to this store near closing time because I couldn’t figure out moving my phone number from a business account (Verizon) to my Spectrum personal account. Christine helped me out and was having the same issues I was so I told her (now 20-30 minutes past closing time) that this wasn’t Spectrum’s problem, I’ll leave and deal with the Verizon account manager (who insisted all the info given by Verizon to transfer the number was correct) and come back. Christine insisted on looking into it further, found out how to get into the Verizon business account, cross-referenced the info, found out I was given incorrect transfer numbers, and got the phone working.
Christine went above and beyond and truly helped me with a very frustrating situation. It’s rare nowadays to work with people who actually care about their company’s clients and Christine has earned Spectrum a loyal account. Thanks again, see you next time!”
“I’ve been a T-Mobile customer for many years, and I just wanted to share how impressed I was with the service at this particular location. Maria, the manager, was not only incredibly helpful but also genuinely understanding. She took the time to listen to my concerns from a previous visit, and it really made a difference. With her help—and a friendly assist from David who got my earphones set up—I left feeling like a truly valued customer. I’m really glad I stuck with it and didn’t let that initial hiccup sour my experience.
In short, I’m happy to leave a positive review because the team here really turned things around. Thanks, T-Mobile!”
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“This general is very polite, showed extreme resilience and patience multitask with three different customers. Did it make me feel rushed, answered all my questions. He was a great example of an employee that goes above and beyond. Felt kind of bad for him because he was the only one working in the store, somebody called out. But he handled it like a pro. This kid needs a promotion.”