O'Reilly Auto Parts in Merced, California is a reliable and customer-focused store that provides a wide range of auto parts, tools, and accessories. Located at 40 West 16th Street, this store offers essential services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store is known for its knowledgeable and helpful staff, with customers praising the exceptional customer service they receive. One customer, Fernando, had a positive experience with the store, noting that the staff member Luis was able to assist him with testing and replacing his battery. Another customer, Lesli, was particularly impressed with the service, describing the employee as having the "best customer service skills" and going "far and beyond" to ensure the customer had the right item and was educated on its use. While the store generally receives positive reviews, one customer noted that the line and wait time were too long, leading them to leave without purchasing the needed battery. However, another customer had a positive experience, where the staff member found a suitable alternative part and provided it free of charge. Overall, O'Reilly Auto Parts in Merced is a reliable and customer-focused store that strives to provide excellent service and a wide selection of auto parts and accessories.
They didn't really understand what I was talking about
November 2025
I had came in with my mom to replace her windshield wipers and everything about cars is still new to me. Terry had amazing customer service and he even went out of his way to teach me how to change my mom’s windshield wipers he was an overall 10/10 and he had amazing patience. Thank you Terry!
October 2025
Fantastic and quick phone service. Quick and professional in person service. They went hands on under the hood for me to help understand and fix/replace some hoses that were cracked (failed a smog check). Excellent work. You have a customer for life.
