“Service know-how AND availability. Translation: Your Rep knew how to overcome technical roadblocks to get my "printme" items printed. Situation: we were stressing how to overcome a particular "weird-tagged" item (not a PDF, nor a WORD, nor whatever the normal tags are) for the Staples Rep to open and print (BTW, your rep couldn't even open the two-item email that contained both the one WORD doc, and the one doc with that weird-tagged item, both in the one email. But when I resent them in two separate emails, the Rep was able to open the WORD doc and print it, but he was not able to open the other weird-tagged doc). Finally, I asked, and the Rep did, go to the federal website where he was able to down load that weird-tagged doc and print it, and then I had to manually fill it out with a pen, and he provided me a copy of it; and then the Rep printed all my stuff (50-pages in total), sell me a big envelope and big paper clips, AND print a UPS label, AND place it on the big envelope, AND most important, send the envelope that evening, even working a little overtime because of the deadline I was under to have a receipt showing my item was in an Overnight delivery service by 1/20/25. You may remember that 1/20/25 was Martin Luther King Day AND Inauguration Day. So, I am VERY thankful you guys were open till 8pm and had ALL that I needed to make sure I met my deadline. Thank you so Very Much for your Rep’s know-how, Patience, and Dedication; to assure that I was Very Well taken care of. KUDOS to you all for your Availability AND Kindness.”
“I am very pleased and impressed with all of print and design work Brightdart has done for me and my growing company. They complete all of my job requests on time and provide feedback to make our vision come to life . Thank you Melissa and Desiree for making Brightdart a place I can trust!”
“Been to this location many times - enough to learn the staff names. Each of these are outstanding - not just with me, but all customers equally. Thanks John, Vianney, Angie and Stephen.”
“Every time I walk into my Staples, I am not browsing, and I know exactly what I want. I may not know exactly where it is, but that doesn't last long. Pricing is competitive and service is consistent- So that is why I don't think about going anywhere else.”
“Maida and the Minuteman Press team are incredible! Their prints are always beautiful, and they consistently deliver on time. I would highly recommend them—10/10!”