Travis Credit Union has received mixed reviews from its customers. Many appreciate the friendly service at the branches, noting that tellers greet customers with a smile and are helpful. Some customers have had positive experiences with specific representatives, such as Alejandra, Cynthia, and Gustavo, who provided assistance with auto loans and account setups. The lack of fees on accounts and free cashiers checks are also highlighted as benefits. However, there are significant concerns regarding customer service. Some customers report difficulties in reaching representatives by phone, long wait times, and issues with account management. One reviewer described past experiences as frustrating, citing problems with account handling and a lack of available support for fraud issues. Although the credit union has made attempts to address complaints and improve processes, some customers feel that these changes are not sufficient. Overall, while Travis Credit Union offers friendly service and attractive account features, it faces challenges in communication and customer support that have led to dissatisfaction among several clients. Potential customers may want to weigh these aspects before choosing Travis Credit Union for their banking needs.
I recently went in to the Merced Branch Travis Credit Union. I had met a buyer for my vehicle in the parking lot and had some questions about paying off my auto loan with Travis Credit Union. Alejandra & Cynthia helped me and answered all the questions I had. Thank you Alejandra & Cynthia!
September 2022
My wife does her banking there and she loves it. Zero fee on her accounts. 2 free cashiers checks a month. All the tellers are friendly a greet you with a smile. I'll be switching to TCU soon. ?
August 2022
Big thanks to Gustavo for setting up my biz account. He was a pleasure to talk to, professional, and handled my account setup well. Thanks!
