Travis Credit Union has received mixed reviews from its customers. Many appreciate the friendly service at the branches, noting that tellers greet customers with a smile and are helpful. Some customers have had positive experiences with specific representatives, such as Alejandra, Cynthia, and Gustavo, who provided assistance with auto loans and account setups. The lack of fees on accounts and free cashiers checks are also highlighted as benefits. However, there are significant concerns regarding customer service. Some customers report difficulties in reaching representatives by phone, long wait times, and issues with account management. One reviewer described past experiences as frustrating, citing problems with account handling and a lack of available support for fraud issues. Although the credit union has made attempts to address complaints and improve processes, some customers feel that these changes are not sufficient. Overall, while Travis Credit Union offers friendly service and attractive account features, it faces challenges in communication and customer support that have led to dissatisfaction among several clients. Potential customers may want to weigh these aspects before choosing Travis Credit Union for their banking needs.
Worked with Amber Hauff on setting up a Money Market account. She was great and very easy to work with. Look forward to working with her again in the future.
June 2026
Amber Hauff, the financial service representative, was exceptional today with the service we received. I was educated on money market accounts, something I have not learned about before. Already making money! Appreciate the service and support. I’ve been with Travis Credit Union for over 20 years and would not go... read full comment
April 2026
Carmen was such a big help! She was so kind and super helpful while I was opening my first credit card. Definitely recommend😊
