Victra is a Verizon Authorized Retailer located in Merced, CA, dedicated to providing the best experience for its guests. The store offers a wide range of wireless devices, including phones, tablets, and accessories. While some customers have faced issues, such as defective phones and unresponsive sales staff, many others have praised the helpfulness and friendliness of the staff, particularly associates like Mark and Derrick. They have been recognized for their patience and ability to assist customers in finding the right devices and correcting account issues. Overall, the store has received positive feedback for its knowledgeable team and commitment to customer satisfaction, with some customers expressing they would recommend the store to others and rate it highly if possible.
Thank you Ashley! I had to rush to the store to get a replacement SIM card since our phone was “lost” then “found” a few blocks down, thank you Merced County Sheriff.
I wasn’t happy to pay $10 for SIM card, but thankful for the quick assistance. Great experience, during a difficult situation.
May 2024
Well the associate was very nice but my phone is defective it would not ring once I go home about 1 week ago. Extremely annoyed at this time and I’ve called the help line they have no clue how remedy this problem.
April 2024
I had help that went above and beyond to explain my billing issue to me. Thank you!
