Citi is a financial services company that provides a variety of products and services, including digital banking, mortgages, personal loans, and small business banking. Customers consistently praise the outstanding customer service at Citi, highlighting the friendly and knowledgeable staff. Many reviews mention specific employees, like Seema and Phuong K. Thai, who go above and beyond to assist customers, ensuring their banking needs are met. One customer noted the dedication of Phuong, who stayed late to help a new account holder, showcasing the commitment of the staff to provide excellent service. Overall, while there are some concerns about the mobile app locking accounts, the in-person experience is mostly positive, with customers feeling safe and valued at Citi.
Really good experience at Citibank. The banker is named Diana. She is a very nice lady and very patient. I'm not expertise in some financial terms and when she realized I could speak Mandarin, she explained in Mandarin that made me understand totally. Really appreciate the support!
January 2026
Service is very good cashiers are nice respectful and very smart. Excellent customer service.
October 2025
Was scared of the bad reviews but service was speedy & friendly.
