UGG Great Mall Outlet offers a mix of customer experiences. Many customers praise the helpful and professional service provided by employees like Kevin and Jayleen, who go above and beyond to find the right sizes. One customer highlighted an employee's exceptional attitude during a phone call and in-store visit, expressing that she deserves recognition. However, some shoppers have noted a lack of attention from staff, as they felt ignored until they reached the checkout. Overall, while some employees receive high praise, the customer service experience can be inconsistent.
Kevin and Jayleen were so helpful, courteous, and professional! They got us the right sizes to try on right away and even looked in the cabinets above and the stock room in the back to look for the right size shoe. 10 out of 10 service.
November 2023
Best employee ever!! I went in today and called and she answered the phone with the best attitude ever and helped me out through the whole phone call and in the store!! She was so lovely and nice she deserves a raise for people like Silvia!!
August 2023
Love the brand. But the customer service at this store is bad.Nobody asked if they can helped or something.Just at the moment we were going to pay.
