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January 2024 by anna
I’m physically at this bank once every week at least.. staff is always so awesome, super friendly even if they’re super busy. Very informative and helpful, they’ve never once been rude to me. I will never switch banks due to their awesome staff team ??
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January 2024 by Julie M.
My mom has been a customer of BMO, formerly Bank of the West for over 50 years. She always had good customer service until it changed to BMO in recent years. She has had several bad experiences with rude and curt employees and recently one that was bad. She went in to the bank and tried to deposit a check that was written out to her husband who is in assisted living and she has power of attorney. They told her she could not deposit it and simply walked away. My mom was upset with this situation and the poor customer service. This is unacceptable.
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November 2023 by WC 213
Terrible bank. Ever since they took over BOW, we've had nothing but trouble. I recommend another bank, this bank is ridiculous.
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October 2022 by Mrs. Budd
My bank card got hacked and when I found out I went straight to the bank. I had to wait for the purchases to hit my account my card was cancelled and while I was there 3 more transactions where being made from the theives as I was in the bank. I made a report and by the next day the money was back in my account and I received my new card within 3 days. Thank you to all the bank tellers who help me. Truly the best bank in town.
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August 2022 by Diana Budd
My bank card got hacked and when I found out I went straight to the bank. I had to wait for the purchases to hit my account my card was cancelled and while I was there 3 more transactions where being made from the theives as I was in the bank. I made a report and by the next day the money was back in my account and I received my new card within 3 days. Thank you to all the bank tellers who help me. Truly the best bank in town.
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March 2022 by Mark Boddy
I've been banking with Bank of the West for three years now, and I love their customer service. I always get greeted when I walk in, and all of the tellers are pleasant to work with. They even put up with my goofy jokes.
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January 2022 by Angela M.
Great bank. All the employees are friendly and are very helpful. I highly recommend!!
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October 2021 by Mayee
Horrible! My father switched to this bank just because it was closer to his house... The people that were supposed to be helping him create an account made the assumption that he doesn't understand or speak English and were making comments about him to each other even said that it would be so easy for him to lose or have his money in his account stolen..... Ridiculous!!
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September 2021 by Alma Vlzqz
Came to the “appointment” I booked to find out there was no one waiting for me and the only banker available was already helping someone else.I waited as long as I could, waste of time.
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November 2020 by Love Mayee
Horrible! My father switched to this bank just because it was closer to his house... The people that were supposed to be helping him create an account made the assumption that he doesn't understand or speak English and were making comments about him to each other even said that it would be so easy for him to lose or have his money in his account stolen..... Ridiculous!!
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June 2020 by Michael Duncan's
Over 3 months!!!! to get my atm card!!!!!!! I ordered a atm card in February never came ordered in march never came i ordered one again in may did not recieve till end of may i wont rag on this place just posting the truth the truth says plenty
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February 2020 by J G
Caroline Malik is exceptionally rude. You need to correct her. She needs to treat customers and co workers with respect. She further damages the poor reputation this bank has with the public
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January 2020 by Kim Mckenzie
Switched over to this bank and love it! Great customer service.
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October 2019 by Marsha B.
Do not put cash through the atm after 5 pm. It is not available right away . And the will hold it for over 24 hours. Just ridiculous. Have you ever heard of a thing. Stupid bank
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June 2019 by cindy b.
I have always loved Bank of the West! It's a bank and they have always served me very well!!!!
