super cool place! all the employees are super cool especially the tall handsome guy that goes by ivan! that boy can really get down on the embroideries!!! 10/10 lids store
May 2023
Got a hat as a gift that was too small. Called Lids at the Modesto Mall to see if they had my size. They confirmed they had that hat in my size, so I drove to the mall that day. The salesman explained that they didn't have my size. No refund available, no offer to order my hat. This is why I shop on Amazon.
September 2022
Wow... the lack of customer service that exists in this place is amazing. The worst was the "Edgar" looking kid that wasn't at all helpful, ask him a question and just says no without coming up with solutions, options or alternatives. Not coming here again.