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March 2024 by john loya
Very straightforward, Staff and Management are quick to make sure that customers are taken care of at a timely matter. A bit of advice, once you make an appointment and are at the shop,Don't forget to take down or get there business care with the Direct number, because the website number doesn't go directly to the shop to speak to a live person.
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March 2024 by Jerry Bonds
What a place this joke was . $179.99 to fix a small chip in windshield and they were very unwelcoming and friendly.One competitor was $79.99 while the other competitor was $59.99. Both competitors were super friendly on helping navigating if going through insurance would be an option.Safelite did nothing to act like they wanted my business or to help me.
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February 2024 by L
I have used Safelite for my car and they kept ordering the wrong window part. I had to wait over 2.5 weeks and still nothing… Communication is inconsistent. One of the technician refused to come to me to change the windshield saying it is raining. It was not raining. I was told they got the part and showed up the same day saying they dont have it somehow it is in backorder… A nightmare! I called another glass repair company and had it repaired the same day. DO NOT USE them at all cost. i wont even talk about how they applied the glue. See pictures attached.
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February 2024 by Gorgus Gray Goldgar
Only after about a year after replacing the windshield there was all of a sudden a crack that appeared on the lower center of the windshield. It appears that the glass used was either not OEM or just low quality. I tried calling but I couldn't speak to an actual person. Instead I got an automated message system that doesn't even give the option of what I'm inquiring about. They are more than happy to get the money from your insurance company to replace your windshield without actually solving the issue. I was also told that unfortunately I wasn't covered under the warranty, whatever that is. I'm afraid they'll just replace with yet another inferior glass and we'll just repeat the entire process over again. They win, you lose.
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February 2024 by Diego Barajas
Dont call the number on the website. Come to the shop in person they are wonderful and are very helpful. The operators you call are terrible and dont help at all give you bad information. Go in person.
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January 2024 by N R
Easy from start to finish! My windshield was hit by a rock and started moving across it. I knew it would be expensive so I put it off. Crack got bigger. Walked into safelite Modesto and after being told by McKensey that I could use my insurance I was floored. I didn't know I could use insurance for glass. I was so happy. I only had to pay for my deductible and saved 850.00. I used my insurance app to file a claim and set up my appointment with safelite for the next day. Pam was helpful and offered coffee n water while waiting for my car to be finished. Love the quality of work and service and I would recommend them to anyone. Honestly I wouldn't be able to afford them without insurance and hope they can offer discounts in the future.
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October 2023 by Adar Corrales
Ok first some of my items went missing which ok whatever my fault for leaving them, second, they told me to come on a specific day, came and they said sorry I wasn’t on the schedule, gave them one more shot and they ordered the wrong part, that’s it I’m spending too much in gas and time not worth dealing with them, receptionist was too incompetent from the beginning the staff needs more training that’s for sure.
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October 2023 by Lynette Mullins
It’s my fault for not getting other quotes before having the chip in my windshield repaired at Safelite. I’M HOPING THIS REVIEW HELPS SOMEONE ELSE SO THEY DO NOT REPEAT WHAT I DID AND FEEL COMPLETELY TAKEN ADVANTAGE OF, LIKE I DO! I had one quarter sized chip repaired which took less than 30 minutes. I was charged $159.99 for labor plus $4.32 for materials—a total of $164.31. I called around afterwards (because it didn’t seem right) and I just wanted to know. I got quotes from 3 other places. All 3 places quoted around $60 for the same repair.
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October 2023 by jeff abe
Extremely poor customer service. Got the email my windshield was completed. Only to wait an extra 45 minutes due to the fact my car was blocked in and stuck there because they were still working on a car in the way of the exit. They kept telling me 10 mins more each time I wanted to get on with my day. They should be paying me for MY time.
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July 2023 by River M.
Absolutely horrendous customer service. First off, trying to find a number I could call online after booking my reservation with a question was almost impossible. The chat was an Autobot and couldn't answer my question, so I submitted the online response. Upon further investigation by doing various searches online, I found the number. 20 min wsit, then... the first representative was being snarky, didn't know the answer, and hung up on me when I asked for her supervisor. Calling back and waiting another 20 minutes of my time, before even getting representative, the second representative wasn't stopping to listen to my question. So sure he knew what I was asking, he kept repeating his answer, which was not what I was asking. I ended up canceling my reservation. In 10 minutes I found a local person, 1/3 cheaper price, and live petsin immediately who actually talked to me... and was nice and answered all my questions. So, I'm shopping local, will never use Safelite again. Stay away!!
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June 2023 by Raj S.
Went to get a simple crack fixed and to get my windshield replaced back in April. They replaced the windshield - but could not recalibrate. Went again a week later and got a new windshield and was informed they still could not recalibrate it due an issue with the front camera and was told to go to the dealership. Took the car to dealership, paid 200 out of pocket and was told that Safelite broke the camera while trying to adjust it and it will be 3k to replace. Took the car back to safelite - left it for 2 days; was told they'll finally order a new camera which they broke. It is now almost July and I still do not have my windshield camera and cannot get an important safety recall done because safelite Broke the camera. Went to get a simple windshield repair and walked out with 3k in damages! Just go anywhere but here!
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June 2023 by Brian Ramana
I took my car in for a windshield and wiper blade replacement. Trim on my windshield was not installed correctly causing loud wind noise to com through and my wiper arms were never bolted back down at all. They randomly flew up after a few days while I was driving
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May 2023 by Kane 980
Why make an appointment if the aren’t going to even start on it close to that time? 9:30 appointment, got here 9:10 to check in, 10:10 still looking at my car sitting in the parking lot.
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April 2023 by Carolyn Branshaw
My whole window shield had to be replaced from a rock hitting my window. I called to get an appointment, and they were able to get me in the next day. Took about 3 hours. Pictures are before and after!
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April 2023 by Annivette Rhodes
The tech at Safelite was very helpful. He made a bad chip in my windshield virtually invisible. I am extremely grateful for the excellent service.
