Tekniton is a service-oriented business that focuses on repairing home appliances and electronics, receiving praise for its attentive customer service and knowledgeable technicians. Customers have reported positive experiences with representatives like Alana and technicians such as Sage and Ron, who are described as kind, helpful, and professional. Many noted prompt responses to service calls, with technicians explaining their work clearly and efficiently completing repairs. Several reviews highlight successful warranty service for Samsung products, including a 65" Samsung TV and a washing machine. Customers appreciated the quick turnaround and lack of out-of-pocket expenses due to warranties. However, some reviews also expressed frustration with ongoing issues related to products from Samsung, particularly with a refrigerator that repeatedly malfunctioned. While customers acknowledged the technicians' efforts, they hoped Tekniton could better advocate for them with manufacturers. Despite some complaints regarding the handling of complex situations, the overall sentiment remains positive. Tekniton is recognized for its commitment to resolving issues and providing support, although there are suggestions for improvement in customer advocacy and communication regarding manufacturer policies. The company is seen as reliable and capable, with technicians who genuinely want to help customers resolve their problems.
Alana was so kind as well as the other customer service Representatives I spoke to.. very attentive. Very helpful. Huge shout out to Sage our technician that came out and kept us from going crazy by finding out was making our refrigerator grind. Smart and perceptive. Thanks so much!!
July 2023
Had a great experience. Got a call to set up an appointment the day after I talked to Samsung about my TV not turning on. About a week later, Ron comes with the parts to fix the problem I had. He explained everything he was doing and finished in about 30 mins.
May 2023
Amazing experience with them and their technician Ron. Had to come out twice due to Samsung's mistakes. Ron was super helpful, kind, and wanted to help us with the issue. Fixed our washing machine like new and we love him for it!!! Thank you!!!
