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April 2025 by Amanda Garcia
Absolutely terrible experience we went to go find out an issue we had with our mortgage and the staff was extremely rude but the worst was a staff member didn’t check her name but she was blonde and had lip fillers. I got up and wanted to greet someone I knew when I was screamed by this women telling me I couldn’t just walk up to people like that and over heard her telling someone that I couldn’t just do that and that that person was busdy . I got upset but understood that it was not right from my part but the way she screamed at me like I was committing a crime was not right I feel there’s ways to deal with customer service but not like this also after this the staff member helping us starting acting different he gave us attitude and was putting our business out loud of our private situation like he wanted the other staff blonde lady with fillers to hear . It was a very weird and horrible experience not going back again. Thinking of changing banks .
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April 2025 by Mark Troxler
Excellent service and very professional. Someone tried to pull an identity fraud and they didn't let them steal my money. Then they helped me set up new accounts with better security.
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June 2024 by C. van Empel
Astonishingly unprofessional looking and acting staff. Half the time they look homeless. I check receipts extra carefully here and look forward to closing my remaining accounts soon. When you handle money you want customers to trust you.
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November 2023 by Jeremy B.
THESE PEOPLE ARE FUCKING THIEVES!!! My gf and I came to this location to open an account with $220 in cash. It was supposed to be half and half in both the checking and savings accounts. However, little did we realize two days later that the receipts say only $60 was deposited into both accounts--$100 was missing! We tried calling the bank, and they told us there is little they can do given the receipts. We suspected someone at the bank pilfered our cash and we asked them to investigate, but they said they don't have access to the security cameras, which is a bunch of bullshit! I am having them investigated by the feds. I would not do business with these assholes, but if you do, watch your money and DO NOT trust the employees with cash. Get a money order if you have to so you have documentation. They are con artists!!
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September 2023 by Steve K.
I spent many years (20+) with another institution. When they were purchased by a Canadian bank I decided to find an American bank with a local branch to deal with. U. S. Bank has proven to be a great choice! Great service, easy to do business with, friendly staff, easy to use web & mobile access. My wife & I are Very, very happy with our decision!
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September 2023 by Dave R.
USBank customer service is nonexistent. Their ap is horrible, their text help can't help, call them and you'll get phone menus, transfers, holds, hang ups, and "we can't help you"'s. The tellers at the bank can't decide if they are usbank or union bank so they just pass you around. They answer BBB complaints with lies and complacency. I.really think their usiness model is on purpose. Once they get a direct deposit, they don't give 2 shits what happens from there. Find a local.credit union. Steer clear of usbank unless being ignored is your kink. Just another Wells fargo.
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August 2023 by jerry d.
This location ATM ate my money and corporate denied my claim to reimburse me Lost trust in U.S Bank
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April 2023 by Steven H.
if i could give a "no star" rating i would. i am extremely disappointed with us bank and their services, their so called support for their banking customers is useless. their "fraud investigation department" is a joke! i will be closing my account with them and going elsewhere with my banking needs. i do not recommend us bank to anyone. not unless you want to have your money stoled from you and have your so called bank treat you like your a liar. worse experience with us bank!!
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April 2023 by Sarah N.
Another attempt to use a non working ATM. That leaves only 2 other banks on opposite sides of time.
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February 2023 by E Watkins
I went into the bank this evening to cash my father’s insurance policy check which was issued by us bank and was treated so rudely. I had been working all day . I felt so judged by my raggedy appearance from this platinum blonde teller this lady was so rude . Who refused to cash the check and refused to give me a reason. If she is reading this , You shouldn’t never judge people or treat them so rude because of the way they look god forbid you are ever judged by your looks. But I’m positive it will happen to you someday because there’s tons of judgmental people out there that think they are better than others. Since you are young and lacking life experience I will give you a heads up NOBODY IS BETTER THEN ANYONE ELSE AND YOU LITTLE GIRL WONT MAKE IT VERY FAR THINKING YOU ARE BETTER! Have a GREAT day!
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October 2022 by Adam and Company Aprim
Knowledgeable and friendly customer service
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July 2022 by Matthew Fenstermaker
It is embarrassing how often their ONE ATM is down and cant deposit/withdrawal. Update on my 4th visit and their one ATM is once again down. I recommend people to change banks
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July 2022 by Marco Valenzuela Llanes
Worst bank tellers ever!
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April 2022 by C H.
Went to the Bank ATM on Sat. to Draw out Money for the Weekend, The ATM Not only Didn't give Me any Cash (seems the ATM was out of Money) it Kept My Card! Not happy about that! Called on Monday to get My Card back and was told the Employee that could open the ATM didn't work on Monday? What? They only have One Employee that can Handle this Problem? Not happy with this Branch!
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February 2022 by Justin H.
I run a small local business I've been a happy customer with us bank since I first opened my account. I have recently had a issue clearing a large check they have now returned my check twice they have fumbled service and caused hardship. I have sent several emails and multiple attempts to have my concern addressed being left with no response but from the manager who mishandled the situation offering a gift card for dinner. Had it been a smaller check there would be no hardship.
