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January 2024 by Eleonora Mostert
Tony did a very good job with my son's adjustment of his wedding suit and price.
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February 2023 by Jean Y.
My husband has a beloved, leather Fanny pack that finally suffered a broken zipper. It was bound to happen. He takes it everywhere and uses it daily. He took it to Tony's Shoe Repair, but didn't ask for an estimate as to when it might be done. So when he hadn't heard any word as to when he could have it back, he called Tony's and asked, also expressing that sooner rather than later would be nice since he keeps his wallet and favorite things in it. Tony called back and told him to come and pick it up. He charged him $40. For a couple of days, the zipper was working, so we paid no attention and thought he fixed it. However, I had to take it with me into a store, and I noticed the zipper had the same open gap that it had before. Upon further examination it was very clear that Tony's had done absolutely nothing. It was the same broken zipper. So what did my husband pay him $40 for? Rent for the space the fanny pack occupied?! Seriously! What a rip off! We would never recommend this place to anyone (except maybe someone's worst enemy).
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February 2023 by Letisia M.
Great service! We needed our daughter's dress altered and it was done ahead of schedule.
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August 2022 by Khalil P.
Bought new shoes and the soles squeaked on hard floors and asked if he could help. He was very short and disengaged and told me that I just need to deal with it. I YouTubed how to resolve the issue. Just needed to sand paper the soles a bit and was all good. There are a lot of opportunities to improve on customer service here.
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August 2022 by Althea G.
this place is great quality work and service!!! I needed some expensive pants tailored for a really important interview and I only gave the man two days before I had to fly out of state for my interview. He was so kind and the seamstress went above and beyond what I asked for. She not only brought the waist in as I needed, but even added some things to make the waist fit better and even added elastic. On top of that, everything was a great price! I am very grateful for their extra care and excellent service. I will come here for all of my alterations in the future and recommend to family and friends. Thanks you guys so much :)
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July 2021 by Morgan L.
If you want to be abused and talked down to, then this is definitely the place to go. I'm pretty shocked that such abhorrent customer service exists in Monrovia, a place where most people are down to earth and friendly, but this guy was unbelievably rude. Don't give him your money and hopefully he will go out of business so someone decent can replace him.
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May 2021 by L M.
Very overpriced. $44 to glue the sole of a boot back on and to stitch about 3 inches on a leather purse
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March 2021 by Manuel A.
This place and owner have treated me good since day one. Very pleasant, polite and professional.
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March 2021 by Nicholas Napolitano
So I went and dropped of a single Overcoat for dry cleaning. I paid $30 and it took a week and a day, and I wasn't even called. I had to go in hoping it was done. Oh man, please believe me when I say this coat looked absolutely no different then when I handed it to him originally. Will NEVER go back, and will recommend others go elsewhere for their needs
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March 2021 by vmw
Will never go back
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February 2021 by Steven P.
I came in to get some info on boot shinning, this guy kept playing with his phone while sitting down, never even acknowledging that there is a possible paying customer two feet in front of him, I asked if he could show me any photos of his boot shining work which then he said "NO PHOTOS! YOUR ASKING THE WRONG QUESTIONS!" He said all this while still playing his game in his chair. I stated I am just gonna go somewhere else and I walked out, and I could hear a "HOLD ON HOLD ON!" But at this point it was too late, first impressions are a biggie.
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December 2020 by Linda TERRELL
SO SO VERY NICE MAN.NICE SERVICE. DECENT PRICE. GREAT EXPERIENCE. I WILL GO BACK. ABSOLUTELY. I DO RECOMMEND. Thank You So Much. ?
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December 2020 by Liteco W.
Add me to the chorus of customers who would leave a zero star review if possible. My wife had soda silled on her Ugg boots. Tony quoted me $45, took my $25 deposit and said he could clean them up no problem. Several days later, I picked them up, was asked to pay more than the original quote. Only a few bucks, but still, a dishonest way of doing business. Tony denied quoting the original price, but that was just the start of it. My wife was very upset with the "work" done. Her boots were still spotted, and her once smooth suede boots now had the texture of sandpaper. When I tried to speak to him about it, he started getting extremely defensive, yelling at me that he did a perfect job, before eventually hanging up on me without offering any resolution. I will go elsewhere to get them fixed, because with his combative attitude there is no guarantee of getting out of there without the situation deteriorating into a fistfight.
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September 2020 by Amber I.
If I could leave ZERO stars I would!! The owner has the worse customer service and is very deceiving. Came in to get a quote on a belt that I Needed fixed he originally told me $10 and when I dropped off the belt he told me $15 and when I picked up he charged me $20 when I asked why he gave me three different prices he got very upset and started yelling at me!! Accusing me of lying stating that he never gave me those prices! I will never be coming back here! And I advise everyone else to do the same!
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June 2019 by Moria C.
I had the worst customer service experience in life with the owner. He quoted me a price and it was different when I picked up my laundry. He was so rude and loud when I challenged him on the price, until people from the outside heard him. One nice lady came in to see if I was ok and expressed how unprofessional his customer service was. The work is good but the customer service is awful if you challenge him.
